Issues of mental health and trauma are increasingly prevalent in society and impact our relationships with service users and colleagues in the shelter system.  A trauma informed lens is essential to providing effective customer support and sustainable service.  Participants will develop an understanding of trauma and its impacts and have opportunities to consider what trauma-informed service looks like in the shelter system.

Note:

• You must be prompt and present for the course. Any time missed will result in certificates not being issued.
• A certificate of attendance will be provided upon successful completion.

Learning Objectives:

Participants will have a working understanding of:

1. Discuss the prevalence and impact of trauma on individuals and communities.
2. Define psychological trauma, single/complex traumas, triggers and attachment theory.
3. Describe the impact of trauma on brain development.
4. Identify the correlation between mental health and trauma and the social determinants of health.
5. Describe approaches for creating trauma informed service relationships in the shelter system.