Policies & Procedures
Do I have to work for a shelter to attend training at the centre?
Although the Training Centre’s mandate is to provide training for staff who are employed in the Shelter and Hostel sectors, we will accept individuals who are not employed in the sector. However, priority is given to agencies and staff who are employed within the Shelter/Hostel sector.
HOW DO I REGISTER?
Please note, The Training Centre cannot reserve spots without payment. Workshop payment must be received in order to register for a workshop.
As workshops fill quickly, we recommend calling ahead to ensure the workshop(s) wanted still have space available. The Training Centre does its best to add workshops as workshops fill, so please also check the calendar overviews on the website which note full and added workshops for each month. One can still also call the Centre in advance of completing a registration form to ensure there is still space available at 416-469-0007.
HOW DO I PAY?
- One can pay by agency cheque, money order or certified cheque if mailing a registration form with payment.
- If paying in person onsite – debit, master card and visa are accepted.
- If registering online through paypal – master card and visa are accepted.
The Training Centre does not accept personal cheques.
WHAT ARE YOUR TRAINING FEES?
There are two training fees listed in our calendar. The lower fee is our training rate for members and the higher fee is our training rate for non-members. There is a ten (10) dollar difference between each training rate. Depending upon the workshop, the training rates vary.
HOW DO I BECOME A MEMBER?
WHAT IF A WORKSHOP SESSION I WANT IS FULL?
Please feel free to contact THTC a few days prior to the session taking place, to see if there has been a last minute cancellation. Or you can register for the same workshop at a later date.
WHERE ARE YOU LOCATED?
The Toronto Hostels Training Centre is located at 65 Wellesley Street East, Suite 501, Toronto, ON M4Y 1G7.
WHAT ARE YOUR HOURS OF OPERATION?
The Training Centre is open from 8:30am -4:30pm Monday to Friday. The Centre is not open weekends or statutory holidays. If one is coming in to register for training or has inquiries regarding the training offered, we recommend coming into the Centre between 10:30am – 3pm, in order to avoid our most busy times. If one wants to ensure one-on-one registration assistance, we recommend calling ahead and making an appointment 416-469-0007.
IF I CAN’T ATTEND A WORKSHOP I HAVE REGISTERED FOR, WHAT DO I DO?
The Training Centre requires seven (7) business days (does not include weekends or statutory holidays), written cancellation notice in order for an individual/agency not be charged the full cost of the training.
The Centre will not be held financially responsible for cancellations not received within the seven (7) business day cancellation period. It is the responsibility of the prospective agency and/or individual to ensure that the cancellation has been received by the Toronto Hostels Training Centre.
If the registrant cannot attend, an alternate may be sent in his or her place. Please telephone, fax or email to register an alternate. One can send an email to email@example.com or send a fax to 416-469-5313.
IF I AM RUNNING LATE FOR A WORKSHOP I AM REGISTERED FOR, WHAT DO I DO?
The Toronto Hostels Training Centre starts workshops on time. If one arrives later than half an hour past the start time of the scheduled session you will not be issued a certificate and/or you will be refused admittance. This also includes leaving the workshop early and leaving the room while the session is still underway.
If one does not receive a certificate of attendance due to late arrival, the workshop is incomplete and the full cost of the workshop applies. If one is refused admittance due to late arrival, the full cost of the workshop applies. If there are extenuating circumstances, one can petition in writing, please email – firstname.lastname@example.org for the workshop fees to be waived. There is however no guarantee fees will be waived and all decisions are final. The Toronto Hostels Training Centre is a non-profit organization. If a credit for the training is issued all credits must be used by December 31st of the year they are granted otherwise they will be lost.
DO YOU PROVIDE TRAINING IN THE EVENING OR ON THE WEEKENDS?
The Training Centre does not currently provide training in the evening or on weekends. However, from time to time, there may be workshops scheduled in the evening, as the need arises.
The Training Centre offers eLearning courses.
DOES ALL THE TRAINING TAKE PLACE AT 65 WELLESLEY STREET E. SUITE 501?
Yes, all the training takes place at 65 Wellesley Street E. Suite 501 – unless indicated in the calendar and/or by the Training Centre. The Toronto Hostels Training Centre reserves the right to change workshops, dates, fees and regulations at any time, and to cancel particular workshops if under-enrolled. If workshops are cancelled, the Training Centre will be responsible for crediting the workshop fees only.
HOW OLD DO YOU HAVE TO BE TO ATTEND TRAINING AT THE CENTRE?
Due to insurance and liability issues, the Centre is only able to provide training for individuals who are the age of majority. Unfortunately, the Training Centre does not provide baby-sitting services and children cannot attend training with their caregiver.
ARE YOU ACCESSIBLE?
The building is accessible. There are two elevators and an all gender accessible washroom located on the third floor of the building. If additional assistance is required, please advise THTC staff at 416-469-0007 or email@example.com
NOTE: Confirmed participants requiring special accommodation, please contact the Training Centre (firstname.lastname@example.org or 416-469-0007 at least seven (7) business days prior to the confirmed training session.
DO I HAVE TO TAKE A WHOLE CERTIFICATE PROGRAM OR CAN I TAKE JUST ONE WORKSHOP?
Each workshop within a certificate can be taken as a stand alone.
WHAT IF I CHANGE MY MIND AND I WANT TO TAKE A WHOLE CERTIFICATE PROGRAM?
Provided the certificate workshops (WHMIS, Standard First Aid and CPR, Crisis Prevention Sessions) are up to date at the time of the certificate awards ceremony, then one can take workshops one at a time towards a particular certificate or register for more than one workshop at a time. All the non-certificate workshops must be completed within a five year period in order to be credited towards a Training Centre certificate program.
WHAT HAPPENS WHEN I COMPLETE A CERTIFICATE PROGRAM?
If you feel you have completed a certificate program, we suggest contacting the Centre to ensure this is correct and to make sure the Centre has your updated contact information. Once a certificate program is completed, individuals receive a letter of completion in the mail. The certificate awards ceremony is usually held once a year, in the Spring, when the formal certificates are given out. Invitations to the certificate awards ceremony are emailed to the address the Centre has on file. If one is unable to attend the certificate awards ceremony, certificates are mailed out after the ceremony has taken place.
IF I HAVE TAKEN TRAINING ELSEWHERE, HOW DO I GET IT RECOGNIZED?
Please see the equivalency section of the website.
WHO DO I CONTACT TO ARRANGE AN AGENCY SPECIFIC TRAINING/ IN-SERVICE?
WHO DO I CONTACT TO ARRANGE A ROOM RENTAL?
HOW CAN I REACH TRAINING CENTRE STAFF?
As Training Centre staff are often on the phone or away from their desk, please leave a message with your full name, agency and phone number or you can send an email. We do our best to return calls promptly.