DO I HAVE TO WORK FOR A SHELTER TO ATTEND TRAINING AT THTC?
Although the Training Centre’s mandate is to provide training for staff who are employed in the Toronto Shelter, Respite, Drop-In sectors, we will accept individuals who are not employed in the sector. However, priority is given to our mandated agencies for all THTC training.
HOW DO I REGISTER?
- Please note, the Training Centre cannot reserve spots.
- Workshop payment must be received in order to register for classroom or live online training.
WHAT ARE YOUR TRAINING FEES?
There are two training fees listed in our calendar.
The lower fee is our training rate for members and the higher fee is our training rate for non-members.
There is a ten (10) dollar difference between each training rate. Depending upon the workshop, the training rates vary.
HOW DO I BECOME A MEMBER?
Please see the becoming a member section of the website.
WHAT IF A CLASSROOM OR LIVE ONLINE WORKSHOP I WANT IS FULL?
This is always a drag and we strive to offer popular trainings frequently throughout our training calendars. You are welcome to contact THTC a few days prior to the session taking place, to see if there has been a last minute cancellation.
You are also welcome to contact us to inquire if there will be a future training or a similar training available.
Unfortunately, the Training Centre usually does not maintain a waitlist unless under special circumstances where a training has been rescheduled.
WHERE ARE YOU LOCATED?
The Toronto Hostels Training Centre is located at 65 Wellesley Street East, Suite 501, Toronto, ON M4Y 1G7.
WHAT ARE YOUR HOURS OF OPERATION?
The Training Centre is open from 9:00am -4:00pm Monday to Friday.
The Centre is not open weekends or statutory holidays.
If you are planning on coming in to register for training or has inquiries regarding the training offered, we recommend coming into the Centre between 10:30am – 2pm, in order to avoid our most busy times.
If you want to ensure one-on-one registration assistance, we recommend emailing or calling ahead and making an appointment at email@example.com or 416-705-9784.
IF I CAN’T ATTEND A WORKSHOP I HAVE REGISTERED FOR, WHAT DO I DO?
The Training Centre requires seven (7) business days (does not include weekends or statutory holidays), written cancellation notice in order for an individual/agency not be charged the full cost of the training.
The Centre will not be held financially responsible for cancellations not received within the seven (7) business day cancellation period. It is the responsibility of the prospective agency and/or individual to ensure that the cancellation has been received by the Toronto Hostels Training Centre.
If you cannot attend, an alternate may be sent in your place. Please contact us by email to register an alternate person in your place.
You can send an email to firstname.lastname@example.org for further assistance
IF I AM RUNNING LATE FOR A WORKSHOP I AM REGISTERED FOR, WHAT DO I DO?
The Toronto Hostels Training Centre starts classroom and live online workshops on time.
If you arrive or log on later than half an hour past the start time of the scheduled session you will not be issued a certificate and/or you will be refused admittance. This also includes leaving the workshop early or leaving the class while the session is still underway.
If you do not receive a certificate of attendance due to late arrival, the workshop is incomplete and the full cost of the workshop applies. If you are refused admittance due to late arrival, the full cost of the workshop applies.
If you wish to contest any of the Training Centre’s policies submit the complaint in writing to the Executive Director within 30 days of the event otherwise the request will not be considered. If the charge back fees are waived only a credit will be issued.
Please note all requests will be verified with the employee’s supervisor.
All decisions are final. Please see the Centre’s complaint procedure for further information.
DO YOU PROVIDE TRAINING IN THE EVENING OR ON THE WEEKENDS?
The Training Centre does not currently provide classroom or live online training in the evening or on weekends but we are working on offering this in the future.
The Training Centre also offers self-paced online training https://store.thtcentre.com/
How are Trainings Offered?
THTC trainings are offered online, via Zoom and in person at THTC. Training delivery will be indicated on your confirmation receipt and indicated in the calendar and/or by the Training Centre.
The Toronto Hostels Training Centre reserves the right to change workshops, dates, fees and regulations at any time, and to cancel particular workshops if under-enrolled. If workshops are cancelled, the Training Centre will be responsible for crediting the workshop fees only.
HOW OLD DO YOU HAVE TO BE TO ATTEND TRAINING AT THE CENTRE?
Due to insurance and liability issues, the Centre is only able to provide training for individuals who are the age of majority. Unfortunately, the Training Centre does not provide baby-sitting services for classroom training and children cannot attend training with their caregiver.
ARE YOU ACCESSIBLE?
The building is accessible. There are two elevators and an all gender accessible washroom located on the third floor of the building.
If additional assistance is required, please advise THTC staff by emailing us at email@example.com
NOTE: Confirmed participants requiring special accommodation for either the classroom and/or live online training, please contact the Training Centre at firstname.lastname@example.org preferably within seven (7) business days prior to the confirmed training session.
DO I HAVE TO TAKE A WHOLE CERTIFICATE OR CAN I TAKE JUST ONE WORKSHOP?
Each workshop within a certificate can be taken as a stand alone.
WHAT IF I CHANGE MY MIND AND I WANT TO TAKE A WHOLE CERTIFICATE ?
Please see the certificate guidelines of the website.
WHAT HAPPENS WHEN I COMPLETE A THTC CERTIFICATE?
If you feel you have completed a certificate program, we suggest contacting the Centre to ensure this is correct and to make sure the Centre has your updated contact information.
Once a certificate program is completed, the Toronto Hostels Training Centre’s certificate issuance coincides with the end of each calendar period.
For the Fall/Winter training schedule the deadline for completion is August 31st.
- THTC Certificates will be issued by September 30th.
For the Spring/Summer training schedule the deadline for completion is February 28th.
- THTC Certificates will be issued by March 31st.
Certificate recipients for the year will also be invited to attend THTC’s Annual General Meeting in early Spring.
IF I HAVE TAKEN TRAINING ELSEWHERE, HOW DO I GET IT RECOGNIZED?
Please see the equivalency section of the website.
WHO DO I CONTACT TO ARRANGE AN AGENCY SPECIFIC TRAINING/ IN-SERVICE?
Please see the AGENCY SPECIFIC TRAINING/ IN-SERVICE section of the website.
WHO DO I CONTACT TO ARRANGE A ROOM RENTAL?
Please see the ROOM RENTAL section of the website.