Policies & Procedures
DO I HAVE TO WORK FOR A SHELTER TO ATTEND TRAINING AT THTC?
Although the Training Centre’s mandate is to provide training for staff who are employed in the Shelter and Hostel sectors, we will accept individuals who are not employed in the sector. However, priority is given to agencies and staff who are employed within the Shelter/Hostel sector.
HOW DO I REGISTER?
- Please note, the Training Centre cannot reserve spots.
- Workshop payment must be received in order to register for a workshop.
HOW DO I PAY?
- One can pay by agency cheque, money order or certified cheque if mailing a registration form with payment.
- If paying in-person onsite – debit, master card and visa are accepted.
- If registering online through paypal – you do not need to create a PayPal account.
The Training Centre does not accept personal cheques.
WHAT ARE YOUR TRAINING FEES?
There are two training fees listed in our calendar.
The lower fee is our training rate for members and the higher fee is our training rate for non-members.
There is a ten (10) dollar difference between each training rate. Depending upon the workshop, the training rates vary.
HOW DO I BECOME A MEMBER?
Please see the becoming a member section of the website.
WHAT IF A WORKSHOP SESSION I WANT IS FULL?
Please feel free to contact THTC a few days prior to the session taking place, to see if there has been a last minute cancellation.
Or you can register for the same workshop at a later date.
WHERE ARE YOU LOCATED?
The Toronto Hostels Training Centre is located at 65 Wellesley Street East, Suite 501, Toronto, ON M4Y 1G7.
WHAT ARE YOUR HOURS OF OPERATION?
The Training Centre is open from 8:30am -4:30pm Monday to Friday.
The Centre is not open weekends or statutory holidays.
If one is coming in to register for training or has inquiries regarding the training offered, we recommend coming into the Centre between 10:30am – 2pm, in order to avoid our most busy times.
If one wants to ensure one-on-one registration assistance, we recommend calling ahead and making an appointment 416-469-0007.
IF I CAN’T ATTEND A WORKSHOP I HAVE REGISTERED FOR, WHAT DO I DO?
The Training Centre requires seven (7) business days (does not include weekends or statutory holidays), written cancellation notice in order for an individual/agency not be charged the full cost of the training.
The Centre will not be held financially responsible for cancellations not received within the seven (7) business day cancellation period. It is the responsibility of the prospective agency and/or individual to ensure that the cancellation has been received by the Toronto Hostels Training Centre.
If the registrant cannot attend, an alternate may be sent in his or her place. Please telephone, fax or email to register an alternate.
One can send an email to firstname.lastname@example.org or send a fax to 416-469-5313.
IF I AM RUNNING LATE FOR A WORKSHOP I AM REGISTERED FOR, WHAT DO I DO?
The Toronto Hostels Training Centre starts workshops on time.
If one arrives later than half an hour past the start time of the scheduled session you will not be issued a certificate and/or you will be refused admittance. This also includes leaving the workshop early and leaving the room while the session is still underway.
If one does not receive a certificate of attendance due to late arrival, the workshop is incomplete and the full cost of the workshop applies. If one is refused admittance due to late arrival, the full cost of the workshop applies.
If one wishes to contest any of the Training Centre’s policies submit the complaint in writing to the Executive Director within 30 days of the event otherwise the request will not be considered. If the charge back fees are waived only a credit will be issued.
Please note all requests will be verified with the employee’s supervisor.
All decisions are final. Please see the Centre’s complaint procedure for further information.
DO YOU PROVIDE TRAINING IN THE EVENING OR ON THE WEEKENDS?
The Training Centre does not currently provide training in the evening or on weekends. However, from time to time, there may be workshops scheduled in the evening, as the need arises.
The Training Centre offers eLearning courses.
DOES ALL THE TRAINING TAKE PLACE AT 65 WELLESLEY STREET E. SUITE 501?
Yes, all the training takes place at 65 Wellesley Street E. Suite 501 – unless indicated in the calendar and/or by the Training Centre.
The Toronto Hostels Training Centre reserves the right to change workshops, dates, fees and regulations at any time, and to cancel particular workshops if under-enrolled. If workshops are cancelled, the Training Centre will be responsible for crediting the workshop fees only.
HOW OLD DO YOU HAVE TO BE TO ATTEND TRAINING AT THE CENTRE?
Due to insurance and liability issues, the Centre is only able to provide training for individuals who are the age of majority. Unfortunately, the Training Centre does not provide baby-sitting services and children cannot attend training with their caregiver.
ARE YOU ACCESSIBLE?
The building is accessible. There are two elevators and an all gender accessible washroom located on the third floor of the building.
If additional assistance is required, please advise THTC staff at (email@example.com or 416-469-0007 ext. 22).
NOTE: Confirmed participants requiring special accommodation, please contact the Training Centre (firstname.lastname@example.org or 416-469-0007 ext. 22) at least seven (7) business days prior to the confirmed training session.
DO I HAVE TO TAKE A WHOLE CERTIFICATE OR CAN I TAKE JUST ONE WORKSHOP?
Each workshop within a certificate can be taken as a stand alone.
WHAT IF I CHANGE MY MIND AND I WANT TO TAKE A WHOLE CERTIFICATE ?
Please see the certificate guidelines of the website.
WHAT HAPPENS WHEN I COMPLETE A THTC CERTIFICATE?
If you feel you have completed a certificate program, we suggest contacting the Centre to ensure this is correct and to make sure the Centre has your updated contact information.
Once a certificate program is completed, individuals receive a letter of completion in the mail. The certificate awards ceremony is usually held once a year, in the Spring, when the formal certificates are given out. Invitations to the certificate awards ceremony are emailed to the address the Centre has on file. If one is unable to attend the certificate awards ceremony, certificates are mailed out after the ceremony has taken place.
IF I HAVE TAKEN TRAINING ELSEWHERE, HOW DO I GET IT RECOGNIZED?
Please see the equivalency section of the website.
WHO DO I CONTACT TO ARRANGE AN AGENCY SPECIFIC TRAINING/ IN-SERVICE?
Please see the AGENCY SPECIFIC TRAINING/ IN-SERVICE section of the website.
WHO DO I CONTACT TO ARRANGE A ROOM RENTAL?
Please see the ROOM RENTAL section of the website.