THTC’S WEBSITES TERMS & CONDITIONS
This policy states the Terms and Conditions under which you may use the Toronto Hostels Training Centre’s (THTC) Websites.
THTC may revise these Terms and Conditions at any time without notification and at its sole discretion by updating this posting. You should read this policy periodically to review the Terms and Conditions, as they may be amended from time to time.
Please read this policy carefully. If you do not accept the Terms and Conditions stated here, do not use the Websites.
THTC ENCOURAGES A FRAGRANCE FREE ENVIRONMENT
Please be aware that the Centre’s training rooms are small and many of the participant’s attending training have allergies to scents.
Please also be mindful as certain foods can elicit severe allergies in some individuals i.e. peanuts, seafood.
CODE OF CONDUCT
The Toronto Hostels Training Centre encourages the exchange of information and ideas within a relaxed and respectful environment. Accordingly, all individuals accessing the Training Centre, including program participants, guest facilitators, students and volunteers shall behave in a professional and responsible manner. Failure to do so may result in the individual(s) being asked to leave the premises. All personnel, Board of Directors, staff, guest facilitators, workshop participants and volunteers shall adhere to the letter and spirit of the Human Rights Code of Ontario, the Training Centre Anti-Racism and Anti-Oppression and Workplace Violence and Harassment in the Workplace Policies including Bill 132.
While it is impossible to address all situations, the Toronto Hostels Training Centre prohibits the following:
- Disruptive behaviour such as yelling, slamming doors, teeth sucking, not participating, or persisting in a behaviour that has previously been addressed
- Violent or threatening conduct including the possession of a weapon
- Interfering in the ability of another person to participate in our sessions in an environment that is safe, healthy and productive
- Negligence of any careless action, which endangers the life or safety of an employee or other person
- Other behaviours deemed to interfere with the ability of the Toronto Hostels Training Centre to provide an environment that is safe, healthy and productive for all
This policy extends to Training Centre program participants, guest facilitators, students, volunteers and staff. Anyone found impeding with the ability of the Training Centre to provide an environment that is safe, healthy and productive for all will be asked to stop the specific behaviour(s). If they are unable or unwilling to stop the behaviour they will be asked to leave the premises until such time as they can behave in a manner consistent with this policy. If an individual is unwilling to leave, and staff determines it is appropriate, the police will be called. If such behaviour does occur, participants may not receive a certificate and/or may be asked to leave the premises. Participants may also be restricted from participating in future Training Centre training for a period of time. All incidents will be investigated and assessed by the Executive Director.
The Toronto Hostels Training Centre’s mandate is to provide adult training only. Due to liability issues, the Centre cannot train individuals under 16 years of age.
For individuals 16 and 17 years of age, a parent or guardian will be required to sign waivers in person for First Aid and CPR and Crisis Prevention related trainings.
If participants bring children to training sessions, they will be refused attendance.
The Training Centre does not take responsibility for children left un-attended.
The status of the agency/individual at the time of registration is what is considered regarding THTC/ Non-THTC member rate workshop payment.
For example, if the agency/individual becomes a THTC member after the registration date the agency/ individual will not be reimbursed the difference between the Non-THTC and THTC member rate.
The agency/individual pays the workshop rate equal to their status at the time of registration.
As a reminder, THTC does not back date membership rates. THTC will not be held financially responsible for over payment ie. member rate vs. non-member rate.
In order to receive confirmation for training(s), you are required to submit a completed registration form with payment (the price quoted is the total cost for the training).
If a registration form/emailed registration request is not received then the registrant:
- may not be permitted to attend the workshop upon their arrival, if the workshop is full
- will not receive notice if the workshop is either full or cancelled
- will not receive notice about any other information or important changes
A confirmation of the registration is sent to the registrant by email.
No further reminders are sent to the registrant.
Most of the workshops provided by the THTC have a maximum number of participants that can be accommodated in each course. The maximum number of individuals is set in conjunction with the facilitator and the THTC.
If a workshop is full, a participant requesting to be registered for the full workshop will be offered:
- a spot in the next workshop of the same name
- a full refund
THTC does not maintain a waitlist or reserve spots.
CANCELLING A WORKSHOP OR TRAINING
The Training Centre requires a minimum of seven (7) business days (not including weekends or statutory holidays or the day of the training/workshop) written cancellation (please email firstname.lastname@example.org) notice prior to the workshop date.
Failure to do so will result in a charge to the relevant agency or participant of the full cost of the workshop attendance. You also understand and agree that instructors need to start workshops on time. As such, late arrival will result in the participant not being entitled to receiving a certificate and/or being refused admittance to the training session.
*EFFECTIVE MAY 1, 2017 – Due to the increased number of registrations being cancelled shortly after registration requests are received by THTC. Cancelling classroom workshop and/or eLearning course registration in under seven (7) business days’ from the date of the date registered, will result in an administration charge of $40.
THTC PAYPAL REFUND POLICY
All confirmed PayPal training refund requests will be issued within a thirty (30) day period from the date of request.
All confirmed PayPal training refund requests exceeding a sixty (60) day period from the date of purchase, will be issued by cheque.
THTC will not be held financially responsible and will not provide refunds for over payment ie. member rate vs. non-member rate. It is the responsibility of the registrant to be aware of any fee discounts to which they may be entitled, based on the course taken or on their agency’s affiliations.
As a reminder, THTC does not back date membership rates.
PLEASE NOTE: Visa, Mastercard and Interac accepted for e-learning and on-line registrations only. THTC will not be held financially responsible for payments made via other methods.
- Participants are given 30 minutes leeway re. arrival or departure time for all training sessions.
- For certificate training (ASIST, Crisis Prevention training, Standard First Aid & CPR, WHMIS), participants that do not arrive within the allotted thirty (30) minutes, will not be permitted to attend the training.
- For non-certificate workshops, participants that do not arrive within the allotted thirty (30) minutes (sharp), will not be issued a certificate of attendance. After sixty (60) minutes (sharp), participants will not be permitted to attend non-certificate workshop.
- Depending upon the workshop topic, participants may be refused admittance to non-certificate courses after thirty (30) minutes (sharp).
This also includes returning late from breaks, lunch, and/or continually exiting/entering the workshop while the session is taking place.
These times are non-negotiable.
The Toronto Hostels Training Centre encourages the exchange of information and ideas within a relaxed and respectful environment.
Accordingly, all individuals accessing the Training Centre, including program participants, guest facilitators, students and volunteers shall behave in a professional and responsible manner. Failure to do so may result in the individual(s) being asked to leave the premises.
All personnel, Board of Directors, staff, guest facilitators, workshop participants and volunteers shall adhere to the letter and spirit of the Human Rights Code of Ontario, the Training Centre Anti-Racism and Anti-Oppression and Workplace Violence and Harassment Policies.
CERTIFICATES OF ATTENDANCE
At the end of every workshop/training, participant’s will receive a certificate of attendance.
Upon successful completion, the following certificates are given to the participant at the end of the session:
- Emergency First Aid & CPR
- Standard First Aid & CPR
- Standard First Aid & CPR Recertification
- Defusing Hostility
- Non-Violent Crisis Intervention (CPI)
Please note, in order to participate in the following sessions – CPI, Standard First Aid & CPR, UMAB, and Emergency First Aid & CPR, the participant(s) will be asked to sign a Waiver. Without doing so, one cannot participate in the designated training.
USE OF THTC's WEBSITES
The materials, collateral and information detailed on the THTC Websites are protected by Canadian copyright laws.
You shall only be entitled to view and make a copy of the information for your own personal and/or non–commercial use provided that you do not delete, obstruct or change any copyright, trademark or other proprietary notices and provide full ownership credit to THTC. You may not sell or modify the information or republish, reproduce, display, publicly perform, distribute or otherwise use any substantial part of the information in any manner whatsoever, including electronically reproducing by uploading, downloading or accessing the information on the Internet or any local or international computer system, without the prior written permission of THTC or the appropriate copyright holder.
If and when THTC provides permission to use any content from THTC’s Websites, an acknowledgement of the source must be included whenever THTC material and information obtained from THTC’s on- and offline properties is copied or published.
Any infringement of THTC’s right will be considered for appropriate legal action. THTC disclaims any and all liability for any consequences that may result from any unauthorized reproduction or use of THTC’s Websites information whatsoever.
THTC's WEBSITES ACCURACY
Although every attempt has been made to ensure its accuracy, THTC does not make any warranties or representations, express or implied, concerning the accuracy, reliability or completeness of the information and materials contained in THTC’s Websites.
THTC services are subject to continuous review and are subject to change without notice. The Websites may include incomplete information, inaccuracies or typographical errors. THTC and any other persons involved in the management of the Websites may make changes in the information and content included in the Websites at any time without notice. THTC and its subsidiaries and its affiliates shall not be responsible for any detrimental reliance you may place on the Websites or their contents. Use of THTC’s Websites are on and “as is” basis and is entirely at your own risk.
In the event of a discrepancy between the information contained on THTC’s Websites and the information contained in the records of THTC, the information in the records of THTC shall be deemed to be accurate.
LINKS TO THIRD PARTY SITES
THTC’s Websites contain links to other websites that are created and operated by independent bodies and are therefore, not under the control of THTC. These website links are provided as a referencing service and do not imply the investigation or verification of the linked websites by THTC. THTC is not responsible, and makes no express or implied representations or warranties concerning the products, services and information found on the linked websites. THTC encourages the user to verify the third party website policies, terms and conditions.
EXCLUSION OF LIABILITY
In connection with your viewing and use of THTC’s Websites, THTC shall not be liable for any damages, harm, liability, loss, cost, expense, or injury suffered in any connection with the Websites whatsoever including without limitation, as a result of viewing, using, accessing, copying, downloading or storing any part of the material or information. In no event shall THTC be liable for any direct, indirect, special, incidental, third-party, or consequential damages (including loss of business, revenue, profits, use, data or other economic advantage) however same may arise, whether for breach of contract, in tort, negligence, equity, or otherwise, even if THTC has been previously advised of the possibility of such damage.
As a user of the THTC’s Websites, you agree and acknowledge to have sole responsibility for the adequate protection and backup of data and/or equipment used in connection with the websites and will not make a claim against THTC for lost data, re-run time, data corruption, communication interception, inaccurate output, work delays or loss profits resulting from any use of the websites and you agree not to apply for or seek any equitable relief, or any punitive or exemplary damages whatsoever.
By entering THTC’s Websites you acknowledge and agree that THTC’s Websites will be construed and evaluated according to the laws of the Province of Ontario, Canada. You hereby agree and confirm that your use of THTC’s Websites and all of the communications, transmissions and transactions associated with THTC’s Websites shall have occurred in the Province on Ontario, Canada and that you submit to the exclusive jurisdiction of the courts of the Province on Ontario as the proper and most convenient forum concerning THTC’s Websites. If you use THTC’s Websites from another jurisdiction, you are responsible for compliance with any and all applicable local laws. THTC makes no representation that the materials contained within THTC’s Websites are appropriate for customers outside of the province of Ontario, Canada.
Policy Document Modified with permission of Toronto Transit Commission