This policy states the Terms and Conditions under which you may use the Toronto Hostels Training Centre’s (THTC) Websites.

THTC may revise these Terms and Conditions at any time without notification and at its sole discretion by updating this posting. You should read this policy periodically to review the Terms and Conditions, as they may be amended from time to time.

Please read this policy carefully. If you do not accept the Terms and Conditions stated here, do not use the Websites.

Please be aware that the Centre’s classroom training rooms are small and many of the participant’s attending training have allergies to scents.

Please also be mindful as certain foods can elicit severe allergies in some individuals i.e. peanuts, seafood.

The Toronto Hostels Training Centre encourages the exchange of information and ideas within a relaxed and respectful environment. Accordingly, all individuals accessing the Training Centre, on-site or virtually, including program participants, guest facilitators, students and volunteers shall behave in a professional and responsible manner. Failure to do so may result in the individual(s) being asked to leave the premises and/or the live online training. All personnel, Board of Directors, staff, guest facilitators, workshop participants and volunteers shall adhere to the letter and spirit of the Human Rights Code of Ontario, the Training Centre Anti-Racism and Anti-Oppression and Workplace Violence and Harassment in the Workplace Policies including Bill 132.

While it is impossible to address all situations, the Toronto Hostels Training Centre prohibits the following:

• Violent or threatening behaviour toward THTC staff, facilitators or other participants (weapons are prohibited)
• Interfering in the ability of another person to participate in our sessions in an environment that is safe, healthy and productive
• Negligence of any careless action, which endangers the life or safety of an employee or other person
• Other behaviours deemed to interfere with the ability of the Toronto Hostels Training Centre to provide an environment that is safe, healthy and productive for all

This policy extends to Training Centre program participants, guest facilitators, students, volunteers and staff. Anyone found impeding with the ability of the Training Centre to provide an environment that is safe, healthy and productive for all will be asked to stop the specific behaviour(s). If they are unable or unwilling to stop the behaviour they will be asked to leave the premises until such time as they can behave in a manner consistent with this policy. If an individual is unwilling to leave, and staff determines it is appropriate, the police will be called. If such behaviour does occur, participants may not receive a certificate and/or may be asked to leave the premises. Participants may also be restricted from participating in future Training Centre training for a period of time. All incidents will be investigated and assessed by the Executive Director.

The Toronto Hostels Training Centre’s mandate is to provide adult training only. Due to liability issues, the Centre cannot train individuals under 16 years of age.

For individuals 16 and 17 years of age, a parent or guardian will be required to sign waivers in person for First Aid and CPR and Crisis Prevention related trainings.

If participants bring children to the classroom training sessions, they will be refused attendance.

The Training Centre does not take responsibility for children left un-attended.

The Toronto Hostels Training Centre reserves the right to change all courses dates and fees and regulations at any time and cancel particular courses if under-enrolled.

THTC also reserves the right to cancel registrations when workshop capacity has been reached and or exceeded. 

If workshops and/or registrations are cancelled, the Toronto Hostels Training Centre will be responsible for crediting or refunding the workshop fees only.

The Training Centre requires a minimum of seven (7) business days (not including weekends or statutory holidays or the day of the training/workshop) written cancellation (please email laura@thtcentre.com) notice prior to the workshop date.

Failure to do so will result in a charge to the relevant agency or participant of the full cost of the workshop attendance. You also understand and agree that instructors need to start workshops on time. As such, late arrivals will result in the participant not being entitled to receiving a certificate and/or being refused admittance to the training session.

Due to the increased number of registrations being cancelled shortly after registration requests are received by THTC, the following policy has been put in place:

• Cancelling classroom, live online or self-paced online training registration in under seven (7) business days’ from the date of the date registered, will result in an administration charge of $40 per workshop/training.
• Upon making payment, cancelling classroom, live online or self-paced online training registration in under seven (7) business days’, will result in an administration charge of $40 per workshop/training.

The same applies when a cancellation confirmation has been sent by THTC and one wishes to re-register/reinstate the same workshop/training.

This is the same as “cancelling a workshop” – If you can no longer attend on the date you are confirmed for and wish to reschedule to a future date – your initial request will be cancelled.

The Training Centre requires a minimum of seven (7) business days (not including weekends or statutory holidays or the day of the training/workshop) written cancellation (please email laura@thtcentre.com) notice prior to the workshop date.

Failure to do so will result in a charge to the relevant agency or participant of the full cost of the workshop attendance. You also understand and agree that instructors need to start classroom and live online training on time. As such, late arrival and/or log on will result in the participant not being entitled to receiving a certificate and/or being refused admittance to the training session.

• Once a successful cancellation notification has been given, you may request another date – For future dates, please view THTC’s training schedule.
• If there is no future date, a refund will be issued if your cancellation notification is appropriate.

• THTC does not back date membership rates. Membership fees must be received before the time of the workshop registration in order for the reduced training rate to be applied.
• The cancellation and re-registration of paid workshops in order to apply the membership rate will not be accepted.
• THTC will not be held financially responsible and will not provide refunds for over payment i.e. member rate vs. non-member rate.
• It is the responsibility of the registrant to be aware of any fee discounts to which they may be entitled, based on the course taken or on their agency’s affiliations.
• THTC does not refund membership fees. If you are unsure about becoming a member and require more information, please contact the Office Administrator before submitting your request.

For more information, please see the Membership section of the website.

Bylaw No. 1 under CNCA, effective May 13, 2013

THTC will not provide copies of receipts already provided.  There will be a fee of $10 for each additional receipt required.

THTC will be charging ten (10) dollars on all refund requests for payments made online through PayPal.

All confirmed PayPal training refund requests will be issued within a thirty (30) day period from the date of request.

All confirmed PayPal training refund requests exceeding a sixty (60) day period from the date of purchase, will be issued by cheque.

THTC will not be held financially responsible and will not provide refunds for over payment ie. member rate vs. non-member rate. It is the responsibility of the registrant to be aware of any fee discounts to which they may be entitled, based on the course taken or on their agency’s affiliations.

As a reminder, THTC does not back date membership rates.

PLEASE NOTE: Visa, Mastercard accepted for all online registrations only. THTC will not be held financially responsible for payments made via other methods.

• Participants are given 30 minutes leeway re. arrival/log on or departure time/log off for all classroom and live online training sessions.
• For certificate training (ASIST, Crisis Prevention training, Standard First Aid & CPR, WHMIS), participants that do not arrive/log on within the allotted thirty (30) minutes, will not be permitted to attend the training.
• For non-certificate workshops, participants that do not arrive/log on within the allotted thirty (30) minutes (sharp), will not be issued a certificate of attendance.  After sixty (60) minutes (sharp), participants will not be permitted to attend/log on to non-certificate workshop.
• Depending upon the workshop topic, participants may be refused admittance to non-certificate courses after thirty (30) minutes (sharp).

This also includes returning late from breaks, lunch, and/or continually exiting/entering logging in/logging off while the session is taking place.

These times are non-negotiable.

THTC does not maintain a waitlist or reserve spots.

THTC does not maintain a cancellation list.

At the end of every training, participant’s who successfully complete the course will receive a certificate of attendance.

Upon successful completion, the following certificates are given to the participant at the end of the session:

• ASIST
• Emergency First Aid & CPR
• Standard First Aid & CPR
• Standard First Aid & CPR  Recertification
• Defusing Hostility
• UMAB
• Non-Violent Crisis Intervention (CPI)
• WHMIS

Please note, in order to participate in the following classroom sessions – Non-Violent Crisis Intervention, Understanding and Managing Aggressive Behaviour, Standard First Aid and Emergency FA & CPR,  the participant(s) will be asked to sign a Waiver.  Without doing so, one cannot participate in the designated training.

The Training Centre does not provide beverages or lunch for classroom training.

There is a kitchenette onsite for personal bottle water refills and microwave use.

The materials, collateral and information detailed on the THTC Websites are protected by Canadian copyright laws.

You shall only be entitled to view and make a copy of the information for your own personal and/or non–commercial use provided that you do not delete, obstruct or change any copyright, trademark or other proprietary notices and provide full ownership credit to THTC. You may not sell or modify the information or republish, reproduce, display, publicly perform, distribute or otherwise use any substantial part of the information in any manner whatsoever, including electronically reproducing by uploading, downloading or accessing the information on the Internet or any local or international computer system, without the prior written permission of THTC or the appropriate copyright holder.

If and when THTC provides permission to use any content from THTC’s Websites, an acknowledgement of the source must be included whenever THTC material and information obtained from THTC’s on- and offline properties is copied or published.

Any infringement of THTC’s right will be considered for appropriate legal action. THTC disclaims any and all liability for any consequences that may result from any unauthorized reproduction or use of THTC’s Websites information whatsoever.

Although every attempt has been made to ensure its accuracy, THTC does not make any warranties or representations, express or implied, concerning the accuracy, reliability or completeness of the information and materials contained in THTC’s Websites.
THTC services are subject to continuous review and are subject to change without notice. The Websites may include incomplete information, inaccuracies or typographical errors. THTC and any other persons involved in the management of the Websites may make changes in the information and content included in the Websites at any time without notice. THTC and its subsidiaries and its affiliates shall not be responsible for any detrimental reliance you may place on the Websites or their contents. Use of THTC’s Websites are on and “as is” basis and is entirely at your own risk.

In the event of a discrepancy between the information contained on THTC’s Websites and the information contained in the records of THTC, the information in the records of THTC shall be deemed to be accurate.

THTC’s Websites contain links to other websites that are created and operated by independent bodies and are therefore, not under the control of THTC. These website links are provided as a referencing service and do not imply the investigation or verification of the linked websites by THTC. THTC is not responsible, and makes no express or implied representations or warranties concerning the products, services and information found on the linked websites. THTC encourages the user to verify the third party website policies, terms and conditions.

In connection with your viewing and use of THTC’s Websites, THTC shall not be liable for any damages, harm, liability, loss, cost, expense, or injury suffered in any connection with the Websites whatsoever including without limitation, as a result of viewing, using, accessing, copying, downloading or storing any part of the material or information. In no event shall THTC be liable for any direct, indirect, special, incidental, third-party, or consequential damages (including loss of business, revenue, profits, use, data or other economic advantage) however same may arise, whether for breach of contract, in tort, negligence, equity, or otherwise, even if THTC has been previously advised of the possibility of such damage.

As a user of the THTC’s Websites, you agree and acknowledge to have sole responsibility for the adequate protection and backup of data and/or equipment used in connection with the websites and will not make a claim against THTC for lost data, re-run time, data corruption, communication interception, inaccurate output, work delays or loss profits resulting from any use of the websites and you agree not to apply for or seek any equitable relief, or any punitive or exemplary damages whatsoever.

By entering THTC’s Websites you acknowledge and agree that THTC’s Websites will be construed and evaluated according to the laws of the Province of Ontario, Canada. You hereby agree and confirm that your use of THTC’s Websites and all of the communications, transmissions and transactions associated with THTC’s Websites shall have occurred in the Province on Ontario, Canada and that you submit to the exclusive jurisdiction of the courts of the Province on Ontario as the proper and most convenient forum concerning THTC’s Websites. If you use THTC’s Websites from another jurisdiction, you are responsible for compliance with any and all applicable local laws. THTC makes no representation that the materials contained within THTC’s Websites are appropriate for customers outside of the province of Ontario, Canada.

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