CODE OF CONDUCT
The Toronto Hostels Training Centre encourages the exchange of information and ideas within a relaxed and respectful environment. Accordingly, all individuals accessing the Training Centre, on-site or virtually, including program participants, guest facilitators, students and volunteers shall behave in a professional and responsible manner. Failure to do so may result in the individual(s) being asked to leave the premises and/or the live online training. All personnel, Board of Directors, staff, guest facilitators, workshop participants and volunteers shall adhere to the letter and spirit of the Human Rights Code of Ontario, the Training Centre Anti-Racism and Anti-Oppression and Workplace Violence and Harassment in the Workplace Policies including Bill 132.
While it is impossible to address all situations, the Toronto Hostels Training Centre prohibits the following:
- Disruptive behaviour such as yelling, slamming doors, teeth sucking, not participating, or persisting in a behaviour that has previously been addressed
- Violent or threatening conduct including the possession of a weapon
- Interfering in the ability of another person to participate in our sessions in an environment that is safe, healthy and productive
- Negligence of any careless action, which endangers the life or safety of an employee or other person
- Other behaviours deemed to interfere with the ability of the Toronto Hostels Training Centre to provide an environment that is safe, healthy and productive for all
This policy extends to Training Centre program participants, guest facilitators, students, volunteers and staff. Anyone found impeding with the ability of the Training Centre to provide an environment that is safe, healthy and productive for all will be asked to stop the specific behaviour(s). If they are unable or unwilling to stop the behaviour they will be asked to leave the premises until such time as they can behave in a manner consistent with this policy. If an individual is unwilling to leave, and staff determines it is appropriate, the police will be called. If such behaviour does occur, participants may not receive a certificate and/or may be asked to leave the premises. Participants may also be restricted from participating in future Training Centre training for a period of time. All incidents will be investigated and assessed by the Executive Director.
The Toronto Hostels Training Centre’s mandate is to provide adult training only. Due to liability issues, the Centre cannot train individuals under 16 years of age.
For individuals 16 and 17 years of age, a parent or guardian will be required to sign waivers in person for classroom First Aid and CPR and Crisis Prevention related trainings.
If participants bring children to classroom training sessions, they will be refused attendance.
The Training Centre does not take responsibility for children left un-attended.
PARTICIPANT CONFIDENTIALITY AGREEMENT
It is understood those attending classroom and live online training through the Toronto Hostels Training Centre (THTC) agree all discussions, case examples, either clinical or organizational, and all comments made by workshop participants during training sessions and while participating in training at THTC shall be considered strictly confidential. Under no circumstances will the information in those communications be discussed with anyone unless there are suspected abuses disclosed.
Recording, taping and photographing classroom and online training are strictly prohibited.
If suspected abuses are disclosed Toronto Hostels Training Centre Policies are to be strictly followed.
The Toronto Hostels Training Centre reserves the right to change the workshops, dates, fees and regulations at any time and cancel particular workshops if under-enrolled.
THTC also reserves the right to cancel registrations when workshop capacity has been reached and or exceeded.
If workshops and/or registrations are cancelled, the Toronto Hostels Training Centre will be responsible for crediting or refunding the workshop fees only.
Please connect with the Office Administrator to refer a funded individual for THTC training 416-469 -0007 x 21 or firstname.lastname@example.org
Note: The Toronto Hostels Training Centre is not responsible for individuals not reading and or understanding the Training Centre policies and guidelines, workshop descriptions, registration form etc.
Please contact the Training Centre regarding any policy, registration and/or training session inquiries/clarification at email@example.com or 416-469-0007.
- Participants are given 30 minutes leeway re. arrival/log on or departure time/log off for all classroom and live online training sessions.
- For certificate training (ASIST, Crisis Prevention training, Standard First Aid & CPR, WHMIS), participants that do not arrive/log on within the allotted thirty (30) minutes, will not be permitted to attend the training.
- For non-certificate workshops, participants that do not arrive within the allotted thirty (30) minutes (sharp), will not be issued a certificate of attendance. After sixty (60) minutes (sharp), participants will not be permitted to attend/log on to non-certificate workshops.
- Depending upon the workshop topic, participants may be refused admittance to non-certificate courses after thirty (30) minutes (sharp).
This also includes returning late from breaks, lunch, and/or continually exiting/entering logging in/logging off while the session is taking place.
These times are non-negotiable.
In order to participate in the following:
- Standard First Aid and CPR Two-Day Training
- Standard First Aid and CPR Re-Certification Training
- Emergency First Aid and CPR
- Non-Violent Crisis Intervention (CPI)
- Understanding and Managing Aggressive Behaviour (UMAB)
RECORD OF TRAINING(s)
THTC will provide a formal transcript to participants for a cost of $10 if mailed regular mail. If picked up or emailed, a cost of $5 will be charged. An updated copy of a participant’s transcript is provided at no cost upon successful completion of any of the full THTC Certificate Programs. Please contact the eLearning Administrator at firstname.lastname@example.org for more information.
THTC will provide participant training records via email at no cost. If working towards a full THTC Certificate Program, contact the eLearning Administrator at email@example.com for more information.
In order to cover added administration and mailing costs, please note the following:
- $10.00 to replace a Certificate of Attendance
- $25.00 to replace a THTC’s Hostels Training Centre Certificate
- $20.00 to replace a Certificate for the following Crisis Prevention Trainings:
- Defusing Hostility
- Applied Suicide Intervention Skills Training (ASIST)
- Non-Violent Crisis Intervention (CPI)
- Understanding and Managing Aggressive Behaviours (UMAB)
- $20.00 to replace a certificate for Workplace Hazardous Materials Information System (WHMIS GHS 2015)
- $20.00 to replace a Standard First Aid & CPR Certificate and Emergency First Aid & CPR
However please contact THTC at firstname.lastname@example.org regarding the replacement of any of the above noted certificates.
THTC does not maintain a waitlist or reserve spots.
THTC does not maintain a cancellation list.
RETURNING TO COMPLETE A TWO-DAY WORKSHOP
If an emergency situation arises (eg. illness, work emergency) and an individual currently attending a two-day certificate training is unable to complete the second day of training, the individual may return to complete the second day at a later time. Provided, the facilitator is agreeable and it is workable within the framework of the workshop.
- The re-scheduling must be approved by both the facilitator and Executive Director.
- Confirmation of the emergency may be requested from the individual’s agency/supervisor.
- A registration request/form must be completed.
- The scheduled individual must complete their required hours of training two (2) months from the date of the original workshop, otherwise the complete workshop must be re-taken by the individual at full cost.
This applies to the following two-day trainings only – Standard First Aid and CPR, Non-Violent Crisis Intervention (CPI), Understanding and Managing Aggressive Behaviour, Defusing Hostility – please contact THTC for confirmation.
This does not apply to individuals who arrive late/or leave early or log on/log off for a full and/or half day workshop and are refused admittance by the presenter and/or do not receive a certificate of attendance. For full and/or half day workshops, the complete workshop must be re-taken.
CANCELLING/RESCHEDULING A WORKSHOP OR TRAINING
The Training Centre requires a minimum of seven (7) business days (not including weekends or statutory holidays or the day of the training/workshop) written cancellation (please email email@example.com) notice prior to the workshop date.
Please note, rescheduling one’s attendance in a classroom or live online course is the same as cancelling. If you can no longer attend on the date you are confirmed for and wish to reschedule to a future date. Your initial request will be cancelled.
Failure to do so will result in a charge to the relevant agency or participant of the full cost of the workshop attendance. You also understand and agree that instructors need to start workshops on time. As such, late arrivals and/or log on will result in the participant not being entitled to receive a certificate and/or being refused admittance to the training session.
Once a successful cancellation notification has been given, you may request another date. For future dates, please view THTC’s training schedule.
If there is no future date, a refund will be issued if your cancellation notification is appropriate.
Due to the increased number of registrations being cancelled shortly after registration requests are received by THTC. Cancelling classroom, live and self-paced online course registration in under seven (7) business days’ from the date of the date registered, will result in an administration charge of $40.
It is not the Toronto Hostels Training Centre’s common practice to waive charge back fees.
If one wishes to contest any of the Training Centre’s policies submit the complaint in writing to the Executive Director within thirty (30) days of the event otherwise the request will not be considered. If the charge back fees are waived only a credit will be issued. Please note all requests will be verified with the employee’s supervisor. All decisions are final.
Please see the Centre’s complaint procedure for further information.
The Toronto Hostels Training Centre is a non-smoking/non-vaping facility.
The goal of the Toronto Hostels Training Centre is to acknowledge, identify and develop anti-racist anti-oppression values, attitudes, knowledge and practices among staff, Board, guest facilitators, participants and the community.
The Anti-Racism and Anti-Oppression Policy provides a list of guidelines to ensure that policies, procedures, practices and programs of the Toronto Hostels Training Centre are consistent with the anti-racism and anti-oppression principles.
The Toronto Hostels Training Centre will implement the Anti-Racism and Anti-Oppression Policy in the following areas:
A. Human Services
B. Education and Training
C. Programs and Services
D. Community Relations and Public Education
A. HUMAN SERVICES:
1. All staff, Board, guest facilitators, participants understand and support the Anti-Racism and Anti-Oppression Policy.
2. Recruit staff, Board and guest facilitators who are reflective of diverse racial and cultural communities.
3. Review existing criteria for recruitment, selection and development of Board and guest facilitators to identify systemic barriers.
4. Develop an Employment Equity Policy which will comply with the Ontario Human Rights Code and the Anti-Racism Policy.
5. All staff are recruited, selected, developed, evaluated and promoted in a fair and equitable manner.
6. Application forms, job descriptions and job contracts are free from discriminatory requirements.
7. Advertise as widely as possible, which includes mainstream and multi-cultural media.
8. Advertisements state that an employment equity hiring policy is in place.
9. The Selection Committee include members who demonstrate an understanding of the Anti-Racism and Anti-Oppression Policy and include members from the diverse racial and cultural communities.
10. The Section Committee be knowledgeable in equal opportunity employment practices.
11. The selection criteria include knowledge of and commitment to anti-racism and anti- oppression issues.
12. Conduct regular audits to determine the composition of staff, Board, and guest facilitators.
13. Establish and manage an effective mechanism to appeal discriminatory practices in recruitment, selection, development, evaluation and promotion.
B. EDUCATION AND TRAINING:
1. Anti-Racism and Anti-Oppression training and education sessions are part of staff and Board training.
2. Equitable access to all on-going professional development which will enable staff and Board to increase their skills and knowledge in anti-racism and anti-oppression issues.
3. Support, encourage and allocate time for staff and Board to pursue and participate in anti-racism and anti-oppression education and training at the Toronto Hostels Training Centre and at other locations.
4. Develop a plan for on-going training sessions in consultation with facilitators in the area of anti-racism and anti-oppression.
5. Demonstrate sensitivity to religious holidays and cultural events when scheduling meetings and training sessions.
C. PROGRAMS AND SERVICES:
- When producing, purchasing or accepting resource materials such as flyers, videos, training materials, that these items have positive images of members from diverse racial and cultural communities. Resource materials should not contain offensive material or reinforce stereotypes.
2. Develop training programs that are reflective and responsive to diverse racial and cultural communities.
3. Training programs have anti-racism and anti-oppression components.
4. A mechanism/procedure be set up to address racial and oppression incidents if they occur during the training programs.
- Ongoing and thorough evaluation of training programs.
6. Demonstrate sensitivity to religious holidays and cultural events in our planning of training programs.
7. Dietary requirements of members from racial and cultural communities are respected.
8. Consult on an on-going basis with members from diverse racial and cultural communities on training programs that meet their needs.
9. Physical environment (i.e. decorations) reflect diverse racial and cultural communities.
D. COMMUNITY RELATIONS AND PUBLIC EDUCATION
1. Foster strong partnerships with members of diverse racial and cultural communities.
2. Communicate and network with diverse racial and cultural groups and ethno-specific agencies.
3. Promote training programs among diverse racial and cultural communities.
4. Develop and promote equal access to training programs through ongoing evaluation with the members from diverse racial and cultural communities.
5. Assess the visual impact of any displays, signs, pictures, reports, brochures, training calendars etc. to ensure they are culturally sensitive.
6. Establish an on-going partnership with community representatives who share the agency’s commitment to the implementation of the Anti-Racism and Anti-Oppression Policy.
7. Advocate for anti-racism and anti-oppression organizational change.
IMPLEMENTATION OF THE ANTI-RACISM AND ANTI-OPPRESSION POLICY
1. The Executive Director and the Board implement the Anti-Racism and Anti-Oppression Policy and act as a resource to the staff, Board, guest facilitators, participants and community.
2. Executive Director and the Board develop action plans with a time frame to incorporate the Anti-Racism and Anti-Oppression Policy in all aspects of the agency.
3. The Executive Director and the Board monitor training programs and provide on-going policy evaluation annually to ensure the Policy is effective.
4. The Executive Director reports annually to the Board on the implementation of the Policy.
5. Implement guidelines and procedures to handle discriminatory or racist incidents and behaviour effectively and appropriately.
6. Support in-service training for all staff, Board, guest facilitators and participants to assist them in identifying, reporting and preventing racial incidents.
VIOLATION PROCEDURE. In the event a Training Centre employee, Board of Director, facilitator, participant, student and/or volunteer violates the Anti-Racism and Anti-Oppression Policy the following will take place:*
FIRST VIOLATION – A LEARNING MOMENT
The individual committing the violation will be spoken to by the Executive Director regarding what has taken place and why the behaviour and/or comments were oppressive in nature. Depending upon the situation, the individual’s supervisor maybe contacted by the Executive Director regarding the violation. Anti-Oppression Training recommended.
SECOND VIOLATION – LETTER OF WARNING
The individual committing the violation will be given a letter of warning. A copy of the letter will be forwarded to their supervisor by the Executive Director. Further Anti- Oppression Training recommended.
THIRD VIOLATION – TERMINATION
1. Training Centre staff, Board of Director, student, volunteer – employment terminated
2. Facilitator – contract terminated
3. Participant – immediately asked to leave the premises, given a final letter, suspended from attending further training through the Centre. Final letter forwarded to their supervisor by the Executive Director.
* Depending upon the situation, the violation order detailed above may not be followed consecutively. All situations and outcomes will be reviewed by the Executive Director, Personnel Committee and Curriculum Committee, Board of Directors.
A Training Centre employee, Board of Director, facilitator, participant, student and/or volunteer, other than a probationary employee, who believes they have been discharged or suspended without just cause may submit a written grievance under the terms of the grievance procedure (see Personnel Policy Conditions of Employment Section) within ten (10) days of the discharge or suspension for consideration by the Executive Director, Personnel Committee and Curriculum Committee, Board of Directors.
Note: The Toronto Hostels Training Centre is not responsible for individuals not reading and or understanding the Training Centre policies and guidelines, workshop descriptions, registration form etc. Please contact the Training Centre regarding any policy, registration and/or training session inquiries/clarification at firstname.lastname@example.org or 416-469-0007.
For further information refer to the Toronto Hostels Training Centre Policies and Guidelines and/or the Toronto Hostels Training Centre Anti-Racism and Anti-Oppression and the Workplace Violence and Harassment Policies.
In order to receive confirmation for training(s), payment with registration is required (the price quoted is the total cost for the training).
If a registration form/emailed registration request is not received for classroom and/or live online training then the registrant:
- May not be permitted to attend the workshop upon their arrival or log on to the live online training, if the workshop is full
- Will not receive notice if the workshop is either full or cancelled
- Will not receive notice about any other information or important changes
A confirmation of the classroom training and/or live online training registration is sent to the registrant by email.
No further reminders are sent to the registrant.
THTC’s classroom and live online training have a maximum number of participants that can be accommodated in each course. The maximum number of individuals is set in conjunction with the facilitator and the THTC.
If a workshop is full, a participant requesting to be registered for the full workshop will be offered:
- a spot in the next workshop of the same name
- a full refund
THTC ENCOURAGES A FRAGRANCE FREE ENVIRONMENT
Please be aware that the Centre’s classroom training rooms are small and many of the participant’s attending classroom training have allergies to scents.
Please also be mindful as certain foods can elicit severe allergies in some individuals i.e. peanuts, seafood.