Policies & Procedures

By registering and making your payment for any THTC training sessions, you acknowledge and confirm that the individual(s) registered for training have read and understood the Training Centre's Terms and Conditions and Policies and Procedures. The Toronto Hostels Training Centre is not responsible for (an) individuals(s) who have not read and/or understood the Toronto Hostels Training Centre Policies & Procedures and Terms & Conditions, workshop descriptions, registration forms, etc.

COURSE REGISTRATION

 

Toronto Hostels Training Centre provides training through the following methods:

  1. Calendar Training (Live Online or Live In-Person)

  2. e-Learning (Self-Paced, Online)

  3. Agency Training 

 

It is the sole responsibility of those filling out the registration form to ensure that all names, e-mail addresses and contact information is completed correctly and accurately. Once a registration is completed, all participants are subject to THTC Policies & Procedures and Terms & Conditions, including administrative fees for registration changes.

 

For more information on how to register, please see THTC’s Registration Options.

TRAINING PROGRAM CHANGES

 

The Toronto Hostels Training Centre reserves the right to change the following at any time:

 

  1. Workshops dates and/or times;
  2. Fees (i.e. workshop fees, administrative fees, etc.);
  3. Training regulations (i.e. course pre-requisites, course requirements, etc.).

 

 

THTC also reserves the right to cancel registrations and/or workshops when:

 

  1. Workshop has not met minimum participant requirements (note: minimum registration numbers differ per course and is solely determined by THTC staff);
  2. Workshop capacity has been reached and or exceeded.

 

If Toronto Hostels Training Centre makes any changes to workshops and/or registrations, THTC will henceforth be responsible for crediting or refunding the workshop fees only. THTC will make all efforts necessary to provide as much notice as possible to workshop participants should a workshop change and/or cancellation occur. Kindly note that there are circumstances (i.e. instructor illness, inclement weather, etc.) wherein the workshop may be cancelled on short notice.

 

CANCELLING AND/OR RESCHEDULING A WORKSHOP

 

Live Online and/or Live In Person Calendar Training Sessions

 

The Toronto Hostels Training Centre requires a minimum of seven (7) business days (not including weekends or statutory holidays or the day of the training/workshop) written cancellation and/or rescheduling requests prior to the workshop date. Please send Calendar Training cancellation and/or rescheduling requests to julian@thtcentre.com. Kindly note that calling and/or leaving voicemails will not constitute as a cancellation request.

 

Blended Calendar Training Sessions

 

The following courses are not eligible for refund and/or switching to a different course once self-paced/online portions have been distributed:

  1. CPI Nonviolent Crisis Intervention
  2. Mental Health First Aid

 

e-Learning Training

 

Participants are not eligible for refund or switching courses once an e-learning course has been accessed. All e-learning courses must be completed within thirty (30) days of purchase. Please send Calendar Training cancellation and/or rescheduling requests to riaz@thtcentre.com. Kindly note that calling and/or leaving voicemails will not constitute as a cancellation request.

Failure to provide a written rescheduling request and/or cancellation request will result in a charge of the full cost of the workshop to the relevant agency or participant. If (an) individual(s) registers within seven (7) business days of a course, then they are not eligible for a refund and may only reschedule to a new course of the same value within the next thirty (days).

 

All cancellation and/or rescheduling requests are subject to a $40 administrative fee. This fee will be subtracted from the refund value or will need to be paid prior to rescheduling to a new course. This fee is non-refundable.

 

Should an individual wish to reinstate their registration after a cancellation or rescheduling has been processed, they are not eligible to be reimbursed the $40 administrative fee.

 

REFUND ELIGIBILITY

 

Live Online and/or Live In Person Calendar Training Sessions

 

If a refund request is received no less than seven (7) business days prior to a live calendar training session, then the participant(s) is/are eligible for a refund, less the $40 administrative fee.  Otherwise, participants will only be eligible to reschedule to a different course of the same value (within 30 days). All refunds will be processed via:

 

  1. PayPal
  2. e-Transfer
  3. Direct Deposit (agencies only)

 

All refunds will be processed within thirty (30) days of the refund request. Please do not contact THTC within this initial thirty (30) days as we will not be able to provide an update on your refund until after the thirty (30) days have lapsed.

 

Blended Calendar Training Sessions

 

The following courses are not eligible for refund and/or switching to a different course once self-paced/online portions have been distributed:

  1. CPI Nonviolent Crisis Intervention
  2. Mental Health First Aid

 

e-Learning Training

 

Participants are not eligible for refund or switching courses once an e-learning course has been accessed. All e-learning courses must be completed within thirty (30) days of purchase. THTC strongly encourages the following when registering for e-learning courses:

  1. Register and purchase with your own contact information (i.e. email address, phone number, etc.).
  2. Ensure that only one (1) course is in your cart when purchasing.

 

Toronto Hostels Training Centre will not be held financially responsible and will not provide refunds for overpayments (i.e. member rate versus non-member rate). It is the responsibility of the registrant to be aware of any fee discounts to which they may be entitled (i.e. based on course taken or their agency’s affiliations).

 

FUNDED INDIVIDUALS

 

If you are eligible to receive educational/training funds (e.g. from Ontario Works, Ontario Disability Support Program, etc.) and require an invoice for your worker, please email julian@thtcentre.com with a list of courses that you are interested in taking. THTC can provide a customized course list with prices for you to provide to your worker.

 

LATE ARRIVALS / EARLY DEPARTURES

 

Participants who arrive thirty (30) or more minutes after the course’s scheduled start time will not be permitted access to the training session. Participants who depart thirty (30) or more minutes prior to the course’s scheduled end time will not be provided a course certificate.

 

This also includes returning late from breaks, lunch, and/or continually exiting/entering logging in/logging off while the session is taking place. These times are non-negotiable.

 

RECORD OF TRAINING

 

Course certificates will be emailed (in pdf format) to course participants within sixty (60) days of course completion. If you have not yet received your course certificate for a live online or live in-person course, please email connor@thtcentre.com. If you have not yet received a certificate for an e-learning (self-paced) course, please email riaz@thtcentre.com.

 

The following certificates will be provided at the end of the training session for live in-person sessions:

  1. CPI Nonviolent Crisis Intervention (Blue Card)
  2. Standard First Aid, CPR (Level C) and AED Two Day Training
  3. Standard First Aid, CPR (Level C) and AED Recertification Course
  4. Emergency First Aid and CPR

 

It is the participant(s)'(s) responsibility to keep track of their course certificate(s). Should a participant require a certificate replacement, they will be subject to an administrative fee to be paid prior to receiving the replacement certificate (see ‘Certificate Replacement’).

 

Agencies/organizations seeking past certifications for staff members will be subject to an administrative fee, determined by the number of staff. Certificates will only be sent up to one (1) year after course completion. Please email laura@thtcentre.com to request staff certifications. Please note that this process typically takes one (1) to three (3) months to complete (subject to staff availability).

 

Please note that it is the primary responsibility of the agency/organization to keep track of staff training records.

 

CERTIFICATE REPLACEMENT

 

Should a participant and/or agency request a replacement certificate (i.e. after original certificate has been distributed), all requests will be subject to the following fees:

  • $10.00 to replace a certificate of attendance (excluding Crisis Prevention certificates)
  • $25.00 to replace a THTC’s Hostels Training Centre Certificate
  • $20.00 to replace a certificate for the following trainings:

 

    1. Defusing Hostility
    2. Applied Suicide Intervention Skills Training (A.S.I.S.T.)
    3. Non-Violent Crisis Intervention (C.P.I.)
    4. Understanding and Managing Aggressive Behaviours (U.M.A.B.)
    5. Standard First Aid, CPR (Level C) and AED Two Day Training
    6. Standard First Aid, CPR (Level C) and AED Recertification Course
    7. Emergency First Aid and CPR

 

Please contact connor@thtcentre.com to inquire about replacement certificates.

 

WAITLIST

 

Toronto Hostels Training Centre does not operate a waitlist or reserve spots.

 

RECEIPTS

 

Toronto Hostels Training Centre provides the following:

  1. Registration Confirmation (which constitutes a receipt for live online or live in-person training)
  2. Interac Receipts (i.e. from onsite THTC payments using the Interac machine)

 

You should receive a receipt directly from PayPal should you pay using PayPal. THTC does not provide PayPal or Direct Deposit receipts.

 

RETURNING TO COMPLETE A TWO-DAY WORKSHOP

 

If an emergency situation arises (e.g. illness, work emergency) and an individual attending a two-day certificate training is unable to complete the second day of training, the individual may return to complete the second day at a later time provided should the the instructor be agreeable and it is workable within the framework of the workshop.

 

  • The re-scheduling must be approved by both the instructor and THTC Manager.
  • Confirmation of the emergency may be requested from the individual’s agency/supervisor.
  • The scheduled individual must complete their required hours of training two (2) months from the date of the original workshop, otherwise the complete workshop must be re-taken by the individual at full cost.

 

This applies to the following two-day trainings only:

 

  1. CPI Nonviolent Crisis Intervention
  2. Understanding and Managing Aggressive Behaviour (U.M.A.B.) Two or Three Day Workshop
  3. Standard First Aid, CPR (Level C) and AED Two Day Workshop
  4. Trauma-Informed Crisis Intervention

 

This does not apply to individuals who arrive late and/or leave early or log on/off for a full and/or half day workshop and are refused admittance by the instructor and/or do not receive a certificate of attendance. For full and/or half day workshops, the complete workshop must be re-taken.

 

LUNCH/BEVERAGES

 

The Training Centre does not provide beverages or lunch for classroom training.

There is a kitchenette onsite for personal bottle water refills and microwave use.

 

SMOKING/VAPING

 

The Toronto Hostels Training Centre is a non-smoking/non-vaping facility.

 

ANTI-RACISM/ANTI-OPPRESSION

 

The goal of the Toronto Hostels Training Centre is to acknowledge, identify and develop anti-racist anti-oppression values, attitudes, knowledge and practices among staff, Board, guest facilitators, participants and the community.

 

PURPOSE
The Anti-Racism and Anti-Oppression Policy provides a list of guidelines to ensure that policies, procedures, practices and programs of the Toronto Hostels Training Centre are consistent with the anti-racism and anti-oppression principles.

GUIDELINES

The Toronto Hostels Training Centre will implement the Anti-Racism and Anti-Oppression Policy in the following areas:

A. Human Services
B. Education and Training
C. Programs and Services
D. Community Relations and Public Education

 

A. HUMAN SERVICES:

1. All staff, Board, guest facilitators, participants understand and support the Anti-Racism and Anti-Oppression Policy.
2. Recruit staff, Board and guest facilitators who are reflective of diverse racial and cultural communities.
3. Review existing criteria for recruitment, selection and development of Board and guest facilitators to identify systemic barriers.
4. Develop an Employment Equity Policy which will comply with the Ontario Human Rights Code and the Anti-Racism Policy.
5. All staff are recruited, selected, developed, evaluated and promoted in a fair and equitable manner.
6. Application forms, job descriptions and job contracts are free from discriminatory requirements.
7. Advertise as widely as possible, which includes mainstream and multi-cultural media.
8. Advertisements state that an employment equity hiring policy is in place.
9. The Selection Committee include members who demonstrate an understanding of the Anti-Racism and Anti-Oppression Policy and include members from the diverse racial and cultural communities.
10. The Section Committee be knowledgeable in equal opportunity employment practices.
11. The selection criteria include knowledge of and commitment to anti-racism and anti- oppression issues.
12. Conduct regular audits to determine the composition of staff, Board, and guest facilitators.
13. Establish and manage an effective mechanism to appeal discriminatory practices in recruitment, selection, development, evaluation and promotion.

B. EDUCATION AND TRAINING:

1. Anti-Racism and Anti-Oppression training and education sessions are part of staff and Board training.
2. Equitable access to all on-going professional development which will enable staff and Board to increase their skills and knowledge in anti-racism and anti-oppression issues.
3. Support, encourage and allocate time for staff and Board to pursue and participate in anti-racism and anti-oppression education and training at the Toronto Hostels Training Centre and at other locations.
4. Develop a plan for on-going training sessions in consultation with facilitators in the area of anti-racism and anti-oppression.
5. Demonstrate sensitivity to religious holidays and cultural events when scheduling meetings and training sessions.

C. PROGRAMS AND SERVICES:

  1. When producing, purchasing or accepting resource materials such as flyers, videos, training materials, that these items have positive images of members from diverse racial and cultural communities. Resource materials should not contain offensive material or reinforce stereotypes.
    2. Develop training programs that are reflective and responsive to diverse racial and cultural communities.
    3. Training programs have anti-racism and anti-oppression components.
    4. A mechanism/procedure be set up to address racial and oppression incidents if they occur during the training programs.
  2. Ongoing and thorough evaluation of training programs.
    6. Demonstrate sensitivity to religious holidays and cultural events in our planning of training programs.
    7. Dietary requirements of members from racial and cultural communities are respected.
    8. Consult on an on-going basis with members from diverse racial and cultural communities on training programs that meet their needs.
    9. Physical environment (i.e. decorations) reflect diverse racial and cultural communities.

D. COMMUNITY RELATIONS AND PUBLIC EDUCATION

1. Foster strong partnerships with members of diverse racial and cultural communities.
2. Communicate and network with diverse racial and cultural groups and ethno-specific agencies.
3. Promote training programs among diverse racial and cultural communities.
4. Develop and promote equal access to training programs through ongoing evaluation with the members from diverse racial and cultural communities.
5. Assess the visual impact of any displays, signs, pictures, reports, brochures, training calendars etc. to ensure they are culturally sensitive.
6. Establish an on-going partnership with community representatives who share the agency’s commitment to the implementation of the Anti-Racism and Anti-Oppression Policy.
7. Advocate for anti-racism and anti-oppression organizational change.

IMPLEMENTATION OF THE ANTI-RACISM AND ANTI-OPPRESSION POLICY
1. The Executive Director and the Board implement the Anti-Racism and Anti-Oppression Policy and act as a resource to the staff, Board, guest facilitators, participants and community.
2. Executive Director and the Board develop action plans with a time frame to incorporate the Anti-Racism and Anti-Oppression Policy in all aspects of the agency.
3. The Executive Director and the Board monitor training programs and provide on-going policy evaluation annually to ensure the Policy is effective.
4. The Executive Director reports annually to the Board on the implementation of the Policy.
5. Implement guidelines and procedures to handle discriminatory or racist incidents and behaviour effectively and appropriately.
6. Support in-service training for all staff, Board, guest facilitators and participants to assist them in identifying, reporting and preventing racial incidents.

VIOLATION PROCEDURE. In the event a Training Centre employee, Board of Director, facilitator, participant, student and/or volunteer violates the Anti-Racism and Anti-Oppression Policy the following will take place:*

FIRST VIOLATION – A LEARNING MOMENT
The individual committing the violation will be spoken to by the Executive Director regarding what has taken place and why the behaviour and/or comments were oppressive in nature. Depending upon the situation, the individual’s supervisor maybe contacted by the Executive Director regarding the violation. Anti-Oppression Training recommended.

SECOND VIOLATION – LETTER OF WARNING
The individual committing the violation will be given a letter of warning. A copy of the letter will be forwarded to their supervisor by the Executive Director. Further Anti- Oppression Training recommended.

THIRD VIOLATION – TERMINATION
1. Training Centre staff, Board of Director, student, volunteer – employment terminated
2. Facilitator – contract terminated
3. Participant – immediately asked to leave the premises, given a final letter, suspended from attending further training through the Centre. Final letter forwarded to their supervisor by the Executive Director.

* Depending upon the situation, the violation order detailed above may not be followed consecutively. All situations and outcomes will be reviewed by the Executive Director, Personnel Committee and Curriculum Committee, Board of Directors.

 

APPEAL
A Training Centre employee, Board of Director, facilitator, participant, student and/or volunteer, other than a probationary employee, who believes they have been discharged or suspended without just cause may submit a written grievance under the terms of the grievance procedure (see Personnel Policy Conditions of Employment Section) within ten (10) days of the discharge or suspension for consideration by the Executive Director, Personnel Committee and Curriculum Committee, Board of Directors.

Note: The Toronto Hostels Training Centre is not responsible for individuals not reading and or understanding the Training Centre policies and guidelines, workshop descriptions, registration form etc. Please contact the Training Centre regarding any policy, registration and/or training session inquiries/clarification at laura@thtcentre.com or 416-469-0007.

For further information refer to the Toronto Hostels Training Centre Policies and Guidelines and/or the Toronto Hostels Training Centre Anti-Racism and Anti-Oppression and the Workplace Violence and Harassment Policies.

REGISTRATION

In order to receive confirmation for training(s), payment with registration is required (the price quoted is the total cost for the training).

If a registration form/emailed registration request is not received for classroom and/or live online training then the registrant:

  1. May not be permitted to attend the workshop upon their arrival or log on to the live online training, if the workshop is full
  2. Will not receive notice if the workshop is either full or cancelled
  3. Will not receive notice about any other information or important changes

A confirmation of the classroom training and/or live online training registration is sent to the registrant by  email.

No further reminders are sent to the registrant. 

THTC’s  classroom and live online training have a maximum number of participants that can be accommodated in each course. The maximum number of individuals is set in conjunction with the facilitator and the THTC.

If a workshop is full, a participant requesting to be registered for the full workshop will be offered:

  • a spot in the next workshop of the same name
  • a full refund