Crisis Prevention Training

Toronto Hostels Training Centre offers three (3) types of Crisis Prevention Training.

Trauma-Informed Crisis Intervention

Trauma-Informed Crisis Intervention: Individual and Team Responses

Live Online (One Day) and/or Live In Person (Two Day)

Instructor: Steve Hall Safety Consulting

A trauma-informed approach can be put into practice in any type of organization and is much
different from trauma-specific interventions or treatments that are designed to address the
consequences of trauma and to facilitate healing.

A client who is seen as a hostile and aggressive person can instead be viewed as someone
who might be threatened, defensive, frightened and feeling vulnerable through a staff
member’s perceptual realignment.
Trauma is so prevalent that service providers should naturally assume that many of the
people to whom they provide services have in some way or another been affected by trauma.
Although trauma is often the root cause behind many after public health and social issues
that challenges our society service providers all too often fail to make the link between the
trauma and the challenges and problems their clients, patients, service users and even
coworkers experience.
Staff can learn to re-interpret behavior more accurately and intervene effectively as they feel
better prepared. Personal awareness, sound preparation and scripts (team communication
strategies) for leaving an unsafe situation and team intervention or deployment are all areas
of focus in these workshops.

SHSC training emphasizes this practice as a means of safer and more compassionate crisis
response by emphasizing a person-centered, strengths-based thinking and language.

In this training we explore:
• Personal Awareness – What staff bring to work and how they respond.
• Trauma Informed Awareness & Application – Realigning our viewpoints.
• Interpersonal Awareness – The art of communication and engagement.
• Team Mobilization & Response – Codes and scripts to navigate situations.
• Post Crisis Strategies – Tools for all, including clients and families.

Nonviolent Crisis Intervention (Crisis Prevention Institute)

Nonviolent Crisis Intervention (Crisis Prevention Institute)

Blended Learning: Self-Paced (Online) + Live In Person / Live Online

Instructors: Nicki Casseres / Dana Kamin / Laura Sanford / Julian Munsayac

Due to the Crisis Prevention Institute’s delivery restrictions regarding their Nonviolent Crisis Intervention program, Toronto Hostels Training Centre is only able to provide this training to THTC members. Should you wish to become a member of THTC, please refer to the Become a Member page. 

Toronto Hostels Training Centre is currently offering Nonviolent Crisis Intervention 2nd Edition. THTC will begin offering Nonviolent Crisis Intervention 3rd Edition in February 2024.

Crisis Prevention Institute’s Nonviolent Crisis Intervention training focuses on verbal de-escalation, intervention, and prevention strategies to address escalating situations in social service settings. You will learn strategies to recognize and respond at the earliest points possible in a crisis, and to use a variety of verbal and nonverbal techniques to keep yourself, participants and the person in crisis safe. Setting limits, professional and ethical decision-making, using an effective team approach to intervene, and re-establishing communication with individuals who have escalated, are primary learning objectives.

This Nonviolent Crisis Intervention training will be provided in a Blended Learning format consisting of:

  1. Self-Paced Online Modules:

Once registered, you will receive a link from the Crisis Prevention Institute to access the online, self-paced portion of the Nonviolent Crisis Intervention course. This link will be sent out approximately 14 days prior to the live in-person or live online portion of the course (“Day 2 outlined below). (If you register within 14 days of the course, you will receive the link within 2-3 business days of your registration). When you receive your Registration Confirmation email from Toronto Hostels Training Centre, you will also receive the CPI 2nd Edition Learner’s Guide as a PDF attachment. Please use this guide to complete the self-paced modules, which typically take approximately 3-6 hours to complete. You can complete the self-pace modules at your own pace and have the ability to pause and revisit previous material as needed. There is a brief, multiple choice quiz at the end of the self-paced learning that must be successfully completed at least 24 business hours prior to your Live in Person / Live Online Day Two training session. Please note that if the self-paced modules and quiz are not completed at least 24 business hours prior to Day Two, you will be unable to attend your Live in Person / Live Online session. If this occurs, you will be subject to a $40 administrative fee to reschedule your Day Two Nonviolent Crisis Intervention training (as per THTC policy).

  1. Live in Person / Live Online Day Two:

The live portion (either in person or online via Zoom) will take place with a certified Nonviolent Crisis Intervention instructor to further understand and apply the concepts and models introduced in the online self-paced modules. Please note that Toronto Hostels Training Centre does not teach physical holds and focuses on verbal (i.e. hands-off) interventions, as well as Disengagement Skills (formerly ‘Personal Safety Techniques’). You will have the opportunity to apply and practice key concepts on case scenarios from the social service sector.

Certificate of Completion: Upon completion of the self-paced and live (in person or online) training, you will receive your Blue Card in CPI Nonviolent Intervention. You will also receive a PDF letter through email to provide to your (potential) employer. The Blue Card and CPI Nonviolent Crisis Intervention Training Participant Workbook (2nd Edition) will be mailed out to the address on file for your THTC membership (i.e., if you register through your organization’s membership, the booklet and Blue Card will be mailed out to the address on file for that organization).

 Learning Objectives:

  • Identify the behavior levels that contribute to the development of a crisis and choose an appropriate staff intervention for each level.
  • Identify verbal and non-verbal techniques which can help to avoid or respond to escalating situations.
  • Identify and apply hands-off interventions to respond to physical risk behaviors.
  • Provide for the Care, Welfare, Safety, and Security of everyone involved in a crisis.
  • Apply the material covered in training to real-life situations.
  • Provide means to re-establish communication with an escalated individual, strengthen team responses after a crisis, and lessen the likelihood of future crises.
THTC requires participants to sign a waiver for any training that involves physical engagement and/or activity. The waiver releases THTC of liability, assumption of risk and indemnity. It is the responsibility of the participant to behave in a professional manner and relay any physical concerns to the facilitator at the onset of the workshop. If the waiver has not been signed, we are unfortunately unable to accept participants into this training.
Participants must attend the full two (2) portions of training. Please wear comfortable clothing and running shoes.


This certificate is valid of 1 year.

Understanding and Managing Aggressive Behaviour (U.M.A.B.)

 Understanding and Managing Aggressive Behaviour (U.M.A.B.) 

One Day: Live Online

Two & Three Day: Blended (Live Online + Live In Person)

Facilitator: Hy’N’Hancement Consulting Inc.

Participants will learn to understand and manage aggressive and violent behaviour through verbal and physical Behaviour Management Intervention strategies within the prescribed limits of legislation, mandated service and philosophy.

This program is considered to be essential to the service industry when dealing with aggressive and or violent clients. It introduces the participants to the concept of self-protection, disengaging skills and the principles of the use of physical intervention in a continuum in various direct care service settings. This program is structured to incorporate both a theoretical as well as an experiential learning process for participants. An understanding of the Legislative policies and procedures regarding the use of Behaviour Management Intervention Strategies is required for frontline workers to effectively manage client behaviour.

This program includes learning outcomes in both vocational and generic skill areas. These are consistent with Provincial Standards for frontline service. Generic skills inherent to the program are reflected in verbal communications, physical self-protection and intervention, and the development of analytical skills, including critical thinking, within high-impact environments and crisis situations.

Successful participants will receive a card of recognition from Understanding and Managing Aggressive Behaviour (UMAB) Canada.

This training is currently offered in one, two and three-day sessions. The one-day session consists of verbal de-escalation techniques and is offered online via Zoom. The two and three day trainings include the first day verbal es

This certificate is valid for 1 year.

Crisis Intervention Training is offered through Calendar Training (for individuals or a small group of individuals) and through Agency Training (for larger groups / teams).
For Calendar Training, please contact Julian Munsayac at
For Agency Training, please contact Laura Sanford at