Facilitator: Farah Jindani

Issues of mental health and trauma are increasingly prevalent in society and impact our relationships with service users and colleagues in the shelter system.  A trauma informed lens is essential to providing effective customer support and sustainable service.  Participants will develop an understanding of trauma and its impacts and have opportunities to consider what trauma-informed service looks like in the shelter system.

Learning Objectives: 

Participants will have a working understanding of:

• Discuss the prevalence and impact of trauma on individuals and communities.
• Define psychological trauma, single/complex traumas, triggers and attachment theory.
• Describe the impact of trauma on brain development.
• Identify the correlation between mental health and trauma and the social determinants of health.

Describe approaches for creating trauma informed service relationships in the shelter system.

Target Group: All

Additional Training Method: Agency Training 

Course Cost

THTC Member: $100 | Non-Member: $110

THTC Reminders:

• Once you submit your registration request, THTC staff will respond with a payment link (if you are not part of an invoiced agency). Once payment has been received, you will receive a registration confirmation. This process typically takes 1-4 business days.
• Course registration closes 24 business hours prior to the course start time. If the course is not full and you would like to submit a last-minute registration, please email our Training Coordinator: julian@thtcentre.com.
• If you are part of an invoiced agency, kindly note that only approved staff can submit registration requests. If you are unsure about who is an approved staff member, please speak to your supervisor/manager or contact our Training Coordinator: julian@thtcentre.com.
• If you choose the member price ticket and you or your agency are not a THTC member, you will be charged the non-member rate. To become a THTC member, please follow the link below:
  • Online Membership Application – Toronto Hostels Training Centre (thtcentre.com)
  • You must receive a THTC membership confirmation email before submitting registration requests with the member price ticket.
• You must be on time for the course. Should you miss more than 30 minutes of the course, THTC will not issue a certificate of completion.
• This training is interactive – all participants are required to participate to the best of their ability.
• Participants will receive instructions on how to join the online Zoom session 1-2 business days before the training date. Please be sure to check your junk/spam folder.
• Participants are required to have their camera on for most of the training session (i.e., at least 70% of the session) in order to receive their course certificate. Should you require accommodation, please reach out to julian@thtcentre.comto plan at least 48 business hours before the training session. We also encourage you to use a tablet or laptop as participating using only a cell phone will significantly reduce your learning experience.
• A certificate of completion will be distributed upon successful course completion.

For more information on THTC policies and procedures, please follow the link below:

Policies & Procedures – Toronto Hostels Training Centre (thtcentre.com)