The Training Centre offers the following self-paced online training:

• Toronto Shelter Standards
• Ethical Boundaries
• Harm Reduction
• Customer Service
• Communicable Diseases
• Board Governance
• Mental Health Part 1

Please visit THTC’s eLearning self-paced webpage for complete details.

We are hoping to develop more self-paced online courses in the future.

If you are interested in classroom or live online training, please click on the Classroom & Live Online Training tab.

Prices are posted on the e-store site at store.thtcentre.com.

Participants are given access to self-paced online courses immediately after registration and payment.

All purchases through invoice are THTC staff approved and as a result there will be a delay in accessing self-paced online courses.

Once the request has been approved by THTC staff, registrants will then receive an email confirming course access.

The status of the agency/ individual at the time of registration is what is considered regarding THTC/ Non-THTC rate course payment.

For example, if the agency/individual becomes a THTC member after the registration date the agency/individual will not be reimbursed the difference between the Non-THTC and THTC rate.

The agency/individual pays the course rate equal to their status at the time of registration.

For more information, please see the Membership section of the website.

Bylaw No. 1 under CNCA, effective May 13, 2013

Participants registering for self-paced online training are eligible for a full refund provided they cancel their training within 7 business days of registration and have not accessed the online course.

Due to the increased number of registrations being cancelled shortly after the registration requests are received by THTC, cancelling self-paced online training in under 7 business days  from the date of the date registered, will result in an administration charge of $40.  THTC charges $10 on all refund requests for payments made online through PayPal or using the Centre’s in person debit machine.

The $10 administration charge will be deducted from the amount being refunded.

From time to time the training centre will offer per person discounts that are for the exclusive use of the specified recipient.

Payment by invoice is only available to selected THTC member agencies.

Individuals are not eligible for payment via invoice.

All purchases through invoice are THTC staff approved and as a result there will be a delay in accessing self-paced online courses. Once the request has been approved by THTC staff, registrants will then receive an email confirming course access.

Each course could take 6 hours or more to complete. Participants are encouraged to plan their schedule accordingly.

No. The courses are designed so that you can complete them one module at a time and take breaks between them. You can even complete part of a module and return to it at your convenience. The course will remember where you left off. Once you complete a quiz, the module will be marked complete in the LMS.

It is recommended that you take breaks but keep in mind that you have thirty (30) days to complete the course.

Each course is different but there are between 4-7 modules in a course.

Each course has 4-7 modules and each module has 5-10 quiz questions, so there could be anywhere from 20 – 70 questions in a course.

Participants will have an unlimited number of tries to achieve a passing quiz mark.

Quiz questions are either Multiple/Choice, True/False, or Drag and Drop format.

As soon as you complete your self-paced online course you will receive a certificate by email in pdf format.

Yes, you will receive a certificate in PDF format once you have completed the course which you can save to your PC or print.

In order to request a course extension, you must contact THTC within at least seven (7) business days before the 30 day course completion deadline.

Please note, holidays and weekends are not included within the seven (7) business day deadline.

Once the course deadline has been reached, the course cannot be extended as participants are automatically un-enrolled from their course and will no longer have access to workshop materials.

Your completion details will be tracked on the Learning Management System.

Participants will be automatically un-enrolled from their self-paced online course(s) once the completion deadline has been reached.

Participants will no longer have access to workshop materials after the completion deadline.

It is the participant’s responsibility to track their course completion deadlines.

The Toronto Hostels Training Centre is not responsible for managing participant’s course completion deadlines.

To reinstate one’s course, participants must return to the e-store and purchase their course again following the course registration steps.

The process to reinstate is the same as registering for a new self-paced online course.

Participants must return to the e-store and purchase their course again following the course registration steps. In this case, participants no longer have access to their prior course materials as they have been automatically un-enrolled.

The course has not been completed within the 30-day deadline.

Yes, they will. If you are working toward a THTC certificate, email heather@thtcentre.com to confirm the completion of your course.

Please visit the Certificates section of the website.

No, all of the necessary training materials are provided within the self-paced online course.

There are some additional resources provided as weblinks.

As the workshops are fully self-paced, the courses are designed in html/text format for reading and, in most cases, are accompanied by video files.

• Google Chrome — 30.0 OR Latest
• Mozilla Firefox — 25.0 OR Latest
• Apple Safari — 6 OR Latest
• Microsoft Internet Explorer — 9 OR Latest

Please visit THTC’s page for detailed information regarding all Terms and Conditions.

Please visit THTC’s page for detailed information regarding all Polices and Procedures.