THIS SESSION IS FULL: Understanding and Managing Aggressive Behaviour (UMAB) Two-Day Training


02/24/2020 - 02/25/2020    
9:00 am - 4:00 pm


Bookings closed


Toronto Hostels Training Centre (THTC)
65 Wellesley Street East, Suite 501, Toronto, Ontario, M4Y 1G7
Total Cost for this Workshop:

THTC Members Pay: $95.00  |  Non-Members Pay: $105.00

In this Understanding and Managing Aggressive Behaviour Orientation Program, participants will examine the parameters and theories of contributing factors, verbal/physical presentation to de-escalation, self-awareness, disengaging and self-protection skills. To effectively assess the situation and apply the appropriate strategies (least intrusive and least restrictive) with individuals who experience difficulties and at times express it in an unsafe manner. Successful participants will receive a card of recognition from Understanding and Managing Aggressive Behaviour (UMAB) Canada. Please note, priority for this course is given to THTC mandated agencies.



  • In order to participate in the session all participants will be asked to sign a waiver.

THTC requires participants to sign a waiver for any training that involves physical engagement and/or activity. The waiver releases THTC of liability, assumption of risk and indemnity. It is the responsibility of the participant to behave in a professional manner and relay any physical concerns to the facilitator at the onset of the workshop. If the waiver has not been signed, we are unfortunately unable to accept participants into this training.

  • You must be prompt and present for the course – participation in the full two days is required. Any time missed will result in certificates not being issued.
  • Participants will receive a training manual and certificate.
  • Please wear comfortable clothing and running shoes.


Learning Objectives:

  • Employing situational-appropriate behaviour management.
  • Identify and deal effectively and appropriately with clients who are experiencing a “Continuum of Behaviour”.
  • Demonstrate further development in their attitudes by being positive and open-minded in their interactions with others.
  • Maintaining the highest level of the client’s dignity and safety within the various environments.


Target Group: All

Additional Training Method: Agency Training



REGISTRATIONS ARE CLOSED FOR THIS PROGRAM - THTC DOES NOT MAINTAIN A WAITLIST or CANCELLATION LIST. Please refer to the training calendar for future availability.