Issues of mental health and trauma are increasingly prevalent in society and impact our relationships with service users and colleagues in the shelter system.  A trauma informed lens is essential to providing effective customer support and sustainable service.  Participants will develop an understanding of trauma and its impacts and have opportunities to consider what trauma-informed service looks like in the shelter system.

Learning Objectives:

Participants will have a working understanding of:

• Discuss the prevalence and impact of trauma on individuals and communities.
• Define psychological trauma, single/complex traumas, triggers and attachment theory.
• Describe the impact of trauma on brain development.
• Identify the correlation between mental health and trauma and the social determinants of health.
• Describe approaches for creating trauma informed service relationships in the shelter system.