Non-Violent Crisis Intervention (cpi) Two-Day Training


02/24/2020 - 02/25/2020    
9:30 am - 4:00 pm


Bookings closed


Toronto Hostels Training Centre (THTC)
65 Wellesley Street East, Suite 501, Toronto, Ontario, M4Y 1G7

This interactive workshop will focus on prevention techniques and on how to intervene with an escalated individual. The first day will introduce you to basic crisis intervention techniques. Learn to recognize warning signs that allow for early intervention, plus how to use verbal and nonverbal techniques to avoid a violent confrontation. The second day of the workshop trains participants in safe physical intervention procedures, including personal safety — when and how to intervene safely. An effective team approach to intervention will also be included. A certificate of participation will be issued upon successful completion of the two-day course. Please note, priority for this course is given to THTC mandated agencies.



  • In order to participate in the session all participants will be asked to sign a waiver.

THTC requires participants to sign a waiver for any training that involves physical engagement and/or activity. The waiver releases THTC of liability, assumption of risk and indemnity. It is the responsibility of the participant to behave in a professional manner and relay any physical concerns to the facilitator at the onset of the workshop. If the waiver has not been signed, we are unfortunately unable to accept participants into this training.

  • You must be prompt and present for the course – participation in the full two days is required. Any time missed will result in certificates not being issued.
  • Participants will receive a training manual and certificate.
  • Please wear comfortable clothing and running shoes.


Learning Objectives:

Units I-VII: Preventative Techniques:

  • Identify the behaviour levels that contribute to the development of a crisis and choose an appropriate staff intervention for each level.
  • Identify useful non-verbal techniques which can help to prevent acting-out behaviour.
  • Use verbal techniques to de-escalate behaviour.
  • Demonstrate CPI’s principles of personal safety to avoid injury if behaviour escalates to a physical level. Provide for the Care, Welfare, Safety, and Security of all those who are involved in a crisis situation.


Units IX-X: Situational Role Plays and Postvention:

  • Apply the material covered in training to real-life situations.
  • Find ways to use the time after a crisis (postvention) as a step toward preventing future crises.
  • Use a model for action after an incident that will bring about necessary closure, debriefing and re-establishment of therapeutic relationships with the individuals involved.


Restricted to THTC Members Only (Become a Member)

Total Cost for this Workshop  THTC Members Pay: $95.00  

* THTC does not offer a ‘refresher’ training in CPI.


Additional Training Method: Agency Training


REGISTRATIONS ARE CLOSED FOR THIS PROGRAM - THTC DOES NOT MAINTAIN A WAITLIST or CANCELLATION LIST. Please refer to the training calendar for future availability.