Live Online – UMAB – One Day Verbal De-escalation Training


9:00 am - 4:30 pm
Thank you for your interest in the UMAB training. This session is now full.  The next 1-day session will be offered on October 30th. 

Facilitator: Hy’N’Hancement Consulting Inc.

In this Understanding and Managing Aggressive Behaviour Orientation Program, participants will examine the parameters and theories of contributing factors, verbal/physical presentation to de-escalation, self-awareness, disengaging and self-protection skills. To effectively assess the situation and apply the appropriate strategies (least intrusive and least restrictive) with individuals who experience difficulties and at times express it in an unsafe manner. Successful participants will receive a card of recognition from Understanding and Managing Aggressive Behaviour (UMAB) Canada.

Learning Objectives:

  • Employing situational-appropriate behaviour management.
  • Identify and deal effectively and appropriately with clients who are experiencing a “Continuum of Behaviour”.
  • Demonstrate further development in their attitudes by being positive and open-minded in their interactions with others.
  • Maintaining the highest level of the client’s dignity and safety within the various environments.

Disclaimer:  Though this training is online, it and the techniques covered are meant to be used in live settings.  This training covers topics related to trauma and traumatic situations.  There may be situations discussed that may be emotionally triggering for some.  You are always welcome to share these personal triggers with the instructor (in private if you so wish) and/or step out of the Zoom room if you need a break or some distance.  Its important to us and to the instructor that you connect with either the instructor or THTC Admin, in case you need support afterwards or during the training.  Our goal is to empower you with this knowledge and these techniques and not to exacerbate any injuries, whether physical or emotional.

  • To participate in this training all participants must read and sign a waiver.  Please see THTC policies and procedures for details.
  • You must be prompt for the course – any time missed will result in certificate not being issued.
  • This training is interactive, all attendees are required to participate.
  • Participants will receive a training manual and certificate valid for one (1) year.

Target Group: All

Additional Training Method: Agency Training

Total Cost: THTC Members Pay: $100.00 | Non-Members Pay: $110.00