Live Online – UMAB – One Day Verbal De-escalation Training


9:00 am - 4:30 pm


Bookings closed

Facilitator: Hy’N’Hancement Consulting Inc.

In this Understanding and Managing Aggressive Behaviour Orientation Program, participants will examine the parameters and theories of contributing factors, verbal/physical presentation to de-escalation, self-awareness, disengaging and self-protection skills. To effectively assess the situation and apply the appropriate strategies (least intrusive and least restrictive) with individuals who experience difficulties and at times express it in an unsafe manner. Successful participants will receive a card of recognition from Understanding and Managing Aggressive Behaviour (UMAB) Canada.

Please note, due to physical distancing requirements, only the verbal de-escalation portion of this training will be delivered.

Learning Objectives:

  • Employing situational-appropriate behaviour management.
  • Identify and deal effectively and appropriately with clients who are experiencing a “Continuum of Behaviour”.
  • Demonstrate further development in their attitudes by being positive and open-minded in their interactions with others.
  • Maintaining the highest level of the client’s dignity and safety within the various environments.
  • To participate in this training all participants must read and sign a waiver.  Please see THTC policies and procedures for details.
  • You must be prompt for the course – any time missed will result in certificate not being issued.
  • This training is interactive, all attendees are required to participate.
  • Participants will receive a training manual and certificate valid for one (1) year.

Target Group: All

Additional Training Method: Agency Training

Total Cost: THTC Members Pay: $100.00 | Non-Members Pay: $110.00



REGISTRATIONS ARE CLOSED FOR THIS PROGRAM - THTC DOES NOT MAINTAIN A WAITLIST or CANCELLATION LIST. Please refer to the training calendar for future availability.