From Front Line to Supervisor/Manager

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Date(s) - 11/08/2019
9:00 am - 4:00 pm

Toronto Hostels Training Centre (THTC)


Congratulations!  You are a supervisor/manager!  Now what? How will you interact and deal with your former peers?  Where should your focus be?  How can you continue your success?  Your co-workers, fellow team members, and in many cases, your friends were the people you joked with, took breaks with and looked out for. The co-workers who used to be your peers are now the employees who report to you. Even if they were happy that you got promoted when you accepted the job, you’re no longer in the “us” crowd.  Now, a lot of things are very different.  This course will assist newly hired supervisors/managers from within the organization to assume their new management role in a prepared and confident way.



  • You must be prompt and present for the course. Any time missed will result in certificates not being issued.
  • A certificate of attendance will be provided upon successful completion.


Topics Explored:

  • Handling friendships and the necessary changes.
  • Boundaries as a supervisor/manager with former peers.
  • Setting clear expectations.
  • Enhancing relationship skills.
  • Obtaining collaboration.


Learning Objectives:

  • Develop effective boundaries with former peers.
  • Enhance relationship skills.
  • Learn assertive communication and delegation skills.


Target Group: Managers and Supervisors

Additional Training Method: Agency Training



REGISTRATIONS ARE CLOSED FOR THIS PROGRAM - THTC DOES NOT MAINTAIN A WAITLIST or CANCELLATION LIST. Please refer to the training calendar for future availability.