CANCELLED: Ensuring Your Agency is Trauma Informed

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Date(s) - 03/25/2019
9:00 am - 4:00 pm

Toronto Hostels Training Centre (THTC)


Given the high rates of traumatic exposure among consumers of shelter services it is essential that all shelter staff regardless of their position understand trauma and its impact on clients. In order to provide quality care and design effective services, executive directors and their managers need to consider how services must be adapted in order to become “Trauma Informed”. All programming should be designed and delivered by managers and staff that view every potential interaction through a trauma lens. Not to do so means that service providers run the risk of harming rather than helping and re-traumatizing rather than healing. Accomplishing this task cannot be done by training alone. It will require a commitment by the managerial team, on-going supervision and training of staff as well as the development and implementation of an ongoing strategic plan.



  • You must be prompt and present for the course. Any time missed will result in certificates not being issued.
  • A certificate of attendance will be provided upon successful completion.


Learning Objectives:

Participants will be able to:

  • Examine the benefits of conducting an agency wide assessment and developing a strategic plan to become a trauma informed service.
  • Understand the importance of staff and supervisor training, challenges of staff turnover, staff trauma histories and what constitutes good trauma supervision.
  • Look at ways that agencies can create trauma informed safety and support in all aspects of service – intake, service delivery and discharge.
  • Examine your agency’s policies and procedures through a trauma lens and explore whether your current polices make “trauma informed” sense.


Target Group: Executive Directors, Supervisors, Managers and Board Members

Additional Training Method: Agency Training



REGISTRATIONS ARE CLOSED FOR THIS PROGRAM - THTC DOES NOT MAINTAIN A WAITLIST or CANCELLATION LIST. Please refer to the training calendar for future availability.