Effective Conflict Resolution and Negotiation Skills for Supervisors

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Date/Time
Date(s) - 12/05/2018
9:00 am - 4:00 pm

Location
Toronto Hostels Training Centre (THTC)

Categories


It is inevitable, that as a supervisor, manager or executive director, you will eventually have to deal with situations of conflict. Dealing ineffectively with conflict can intensify tensions, lead to a stressful work environment, and take up a lot of your time. This practical workshop will provide an array of tools and techniques to help achieve satisfactory outcomes and positive working relationships. Additionally, we will consider how different work-styles affect the team and from this how to build a stronger team.

 

Note:

  • You must be prompt and present for the course. Any time missed will result in certificates not being issued.
  • A certificate of attendance will be provided upon successful completion.

 

Learning Objectives:

  • De-escalate tense situations.
  • Respond to confrontation by employees.
  • Approach and raise concerns with staff members in ways that won’t lead to defensiveness.
  • Address people’s underlying concerns, set boundaries effectively and manage staff-staff conflicts.
  • Develop an understanding of different work-styles and how to work with these different styles to strengthen your team.
  • Learn the 4 main components of team-building and consider how to apply them in your workplace.

 

Target Group: Executive Directors, Managers and Supervisors

Additional Training Method: Agency Training

 

Registration

Total Cost: THTC Members Pay: $80.00 | Non-Members Pay: $90.00

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By continuing with the registration, you agree with THTC Terms & Conditions.