Defusing Hostility Two-Day Training

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Date/Time
Date(s) - 07/19/2018 - 07/20/2018
9:00 am - 4:00 pm

Location
Toronto Hostels Training Centre (THTC)

Categories


Staff and supervisors are increasingly intervening with people who are angry, hostile, aggressive and violent. This intensive two-day training program will provide you with the knowledge, self-awareness, and skills to verbally defuse hostility and aggression, work more effectively as a team, and manage the stress often experienced through such encounters. This workshop will help you to: understand the dynamics of anger and hostility; manage and defuse yourself through a journey of self-exploration of early learning about anger and hostility and personal value conflicts; effective verbal/non-verbal skills for de-escalating anger, hostility and resistance; a holistic approach to utilizing the “individual in crisis” to guide the intervention and de-escalation process; and understand the impact, causes and symptoms of compassion fatigue and traumatic stress. A certificate of participation will be issued upon successful completion of the two-day course.

 

Note:

  • You must be prompt and present for the course – participation in the full two days is required. Any time missed will result in certificates not being issued.
  • Participants will receive a training manual and certificate.
  • Please wear comfortable clothing and running shoes.

 

Learning Objectives:

  • To explore the dynamics of anger and hostility.
  • To increase the self-awareness and interpersonal awareness of anger and crisis with participants.
  • To develop effective verbal and non-verbal approaches for responding to anger, hostility and resistance.
  • To identify and explore challenging crisis situations of participants and to provide actual simulation opportunities for intervention.

 

Target Group: All

Additional Training Method: Agency Training

 

Registration

Registrations are closed for this program. Please refer to the training calendar for future availability.