Conflict Resolution 2-Day Training


09/04/2024 - 09/05/2024    
9:30 am - 4:30 pm


$200.00 - $210.00
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Toronto Hostels Training Centre (THTC)
65 Wellesley Street East, Suite 501, Toronto, Ontario, M4Y 1G7

Event Type

Instructed by: Steve Lister

Conflict is inevitable in all workplaces, but the way in which it is handled will determine whether satisfactory outcomes are achieved, and positive relationships developed.  Dealing ineffectively with conflict can cause tensions, increase stress in the work environment, and take up precious time.  This practical workshop will provide an array of tools and techniques to add to your competence in negotiating and resolving conflicts. This workshop will help you:  understand the dynamics of conflict escalation, make people feel heard, clarify situations for constructive dialogue, approach people and raise concerns in ways that won’t lead to defensiveness and use principled negotiation to generate win-win solutions.

  • You must be prompt for the course – any time missed will result in certificate not being issued.
  • This training is interactive, all attendees are required to participate.
  • Upon successful completion, a certificate of attendance will be issued.

Target Group: All

Additional Training Method: Agency Training

Total Cost: THTC Members Pay: $100.00 | Non-Members Pay: $110.00

Learning Objectives:

  • Understand the process of conflict escalation and de-escalation
  • Able to acknowledge feelings, values, and needs.
  • Able to ask clarifying questions.
  • Able to express a concern in a respectful way and understand the principles of win-win conflict resolution.



Ticket Type Price Spaces
THTC Non-Member $210.00
THTC Members $200.00

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