eLearning - FAQs

  
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E-Learning workshops are currently available for:

  1. Shelter Standards
  2. Ethical Boundaries
  3. Harm Reduction
  4. Customer Service
(Communicable Diseases will be available at a future date.)

These courses are also available as Face-to-Face training.
To view training dates, please visit THTC's website at www.thtcentre.com


Each course could take 6 hours or more to complete. Participants are encouraged to plan their schedule accordingly. In order to comply with the City of Toronto Shelter Standards training requirements, all mandatory courses must to be completed by June 31st, 2017.
Please see the Toronto Shelter Standards version 4 for further information at the following web site.

http://www1.toronto.ca/wps/portal/contentonly?vgnextoid=e10c8aa342132510VgnVCM10000071d60f89RCRD

Each course is different but there are between 4-7 modules in a course.

Quiz questions are either Multiple/Choice, True/False, or Drag and Drop format.

The status of the agency/ individual at the time of registration is what is considered regarding THTC/ Non-THTC rate workshop payment. For example, if the agency/individual becomes a THTC member/affiliate after the registration date the agency/individual will not be reimbursed the difference between the Non-THTC and THTC rate. The agency/individual pays the workshop rate equal to their status at the time of registration.

In order to request a course extension, you must contact THTC within at least 7 business days before the 30 day course completion deadline.
Please note, holidays and weekends are not included within the 7 business day deadline.
Once the course deadline has been reached, the course cannot be extended as participants are automatically un-enrolled from their course and will no longer have access to workshop materials.

Your completion details will be tracked on the Learning Management System.

Yes, they will. If you are working toward a THTC certificate, email leticia@thtcentre.com to confirm the completion of your course.

As soon as you complete your eLearning course you will receive a certificate by email in pdf format.

Presently, Shelter Standards, Ethical Boundaries, Harm Reduction and Customer Service are available as eLearning courses. A course on Communicable Diseases will be available in the futre.

Participants will be automatically un-enrolled from their e-learning workshop(s) once the completion deadline has been reached. Participants will no longer have access to workshop materials after the completion deadline. It is the participant's responsibility to track their course completion deadlines. The Toronto Hostels Training Centre is not responsible for managing participant's course completion deadlines. To reinstate one's course, participants must return to the e-store and purchase their course again following the course registration steps.

Each course has 4-7 modules and each module has 5-10 quiz questions, so there could be anywhere from 20 - 70 questions in a course. Participants will have an unlimited number of trys to achieve a passing quiz mark.

Participants registering for e-learning are eligible for a full refund provided they cancel their training within 7 business days of registration and have not accessed the online course. Once the participant has accessed the e-learning workshop materials and/or the 7 business days have passed, there will be no refund of online training fees.

Participants are given access to e-learning workshops immediately after registration and payment. All purchases through invoice are THTC staff approved and as a result there will be a delay in accessing E-Learning courses. Once the request has been approved by THTC staff, registrants will then receive an email confirming course access.

The process to reinstate is the same as registering for a new e-learning course. Participants must return to the e-store and purchase their course again following the course registration steps. In this case, participants no longer have access to their prior course materials as they have been automatically un-enrolled. The course has not been completed within the 30-day deadline.

From time to time the training centre will offer per person discounts that are for the exclusive use of the specified recipient.

As the workshops are fully self-paced, the courses are designed in html/text format for reading and, in most cases, are accompanied by video files.

Yes, you will receive a certificate in pdf format once you have completed the course which you can save to your pc or print.

No. All of the necessary training materials are provided within the eLearning course. There are some additional resources provided as weblinks.

Prices are posted on the e-store site at store.thtcentre.com.

Payment by invoice is only available to selected THTC member agencies. Individuals are not eligible for payment via invoice.
All purchases through invoice are THTC staff approved and as a result there will be a delay in accessing E-Learning courses. Once the request has been approved by THTC staff, registrants will then receive an email confirming course access.

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  • Mozilla Firefox -- 25.0 OR Latest
  • Apple Safari -- 6 OR Latest
  • Microsoft Internet Explorer -- 9 OR Latest

No. The courses are designed so that you can complete them one module at a time and take breaks between them. You can even complete part of a module and return to it at your convenience. The course will remember where you left off. Once you complete a quiz, the module will be marked complete in the lms.
It is recommended that you take breaks but keep in mind that you have 30 days to complete the course.