You are here:

CANCELLED: Crisis Response and Management (CRM) Two-Day Training

Loading Map....

CANCELLED: Crisis Response and Management (CRM) Two-Day Training

Date(s) - 08/01/2017 - 08/02/2017
9:00 am - 4:00 pm

Toronto Hostels Training Centre (THTC)


THTC Member: $95.00 | Non-Member: $105.00

Crisis Response and Management (C.R.M.) is a crisis intervention certificate training program offered to direct service professionals involved in social/human services. C.R.M. is specifically designed to meet the needs of community based services including organisations offering housing and shelter services. The course is unique to the sector in that it is not adapted from other crisis intervention curriculums; it is designed from the ground up to meet the needs of the sector. C.R.M. provides effective verbal supports, assessment skills, and utilises a ‘least intrusive’ approach to support while ensuring staff are equipped to keep themselves emotionally and physically safe. This two day course is includes sector specific case studies, experiential learning activities and interactive and inclusive learning environment.

Please note:

  • In order to participate in the session all participants will be asked to sign a waiver.
  • You must be prompt and present for the entire two-day course. Any time missed will result in certificates not being issued. Please wear comfortable clothing and running shoes.
  • Participants will receive a training manual and certificate valid for one (1) calendar year.

Principles C.R.M. has been developed based on the following core principles:

  • The effectiveness of intervention is directly related to the ability to utilise an empathetic approach.
  • Understanding the contributing factors that lead to crisis creates effective interventions.
  • That support is most effective when person centred and informed.
  • The least intrusive verbal measures should always be considered and used as a means of minimising the power imbalance that exists in human service environments.
  • Effective intervention can create an opportunity for positive change.
  • Intervention will always be practiced in a way that maintains a person’s dignity and is respectful of individuality.
  • Professionals that are prepared to safeguard their emotional and physical well-being without adversely affecting those they support.

Learning Outcomes:

  • Increased knowledge of the factors that lead to crisis and the ability to assess these factors responsively.
  • Increased awareness of personal impact on supporting de-escalation of crisis. Staff will be provided the opportunity to understand how not to react to escalation and crisis as well as best practices to responding effectively. In addition to general knowledge staff will be provided the opportunity to increase their understanding of their own strengths and areas for growth when it comes to responding to crisis.
  • Ability to accurately assess the presenting level of escalation and determine the most effective response to support de-escalation.
  • Increased competency with utilising verbal de-escalation strategies for a variety of scenarios including; issues of substance use and/or the impact of a mental health related issue.
  • Increased ability to utilise the environment to support personal safety and self-control. Increased ability to utilise appropriate self-protection techniques and the understanding of when and how they are implemented.
  • Increased sense of confidence and competency regarding responding to and managing crisis.

Target Group: All

Registrations are closed for this program. Please refer to the training calendar for future availability.