You are here: Home > This Week's Programs

This Week's Programs

Effective Conflict Resolution & Negotiation Skills for Supervisors

THTC Members Pay: $80.00 | Non-Members Pay: $90.00

It is inevitable, that as a supervisor, manager or executive director, you will eventually have to deal with situations of conflict. Dealing ineffectively with conflict can intensify tensions, lead to a stressful work environment, and take up a lot of your time. This practical workshop will provide an array of tools and techniques to help achieve satisfactory outcomes and positive working relationships. Additionally, we will consider how different work-styles affect the team and from this how to build a stronger team.

  Note:
  • You must be prompt and present for the course. Any time missed will result in certificates not being issued.
  • A certificate of attendance will be emailed upon successful completion.
  Learning Objectives:
  • De-escalate tense situations.
  • Respond to confrontation by employees.
  • Approach and raise concerns with staff members in ways that won’t lead to defensiveness.
  • Address people’s underlying concerns, set boundaries effectively and manage staff-staff conflicts.
  • Develop an understanding of different work-styles and how to work with these different styles to strengthen your team.
  • Learn the 4 main components of team-building and consider how to apply them in your workplace.
 
Target Group: Executive Directors, Managers and Supervisors   Additional Training Method: Agency Training 
 
 CLICK HERE TO SUBMIT YOUR REQUEST
Start: 2017-12-11
End: 2017-12-11
Venue: Toronto Hostels Training Centre (THTC)
Address:
65 Wellesley Street East, Suite 501
Toronto
Ontario

Children & Adolescent Behaviour Management

THTC Members Pay: $80.00 | Non-Members Pay: $90.00

This interactive workshop will provide participants with a more accurate understanding of the precipitating factors and causes of challenging and difficult behaviour in children and youth. Course outcomes will include: useful techniques for recognizing and responding to children with behavioural, social and emotional difficulties, as well as adapting programs to the special needs of children and families living in shelters. This workshop is designed for staff working directly with children and youth, and will provide practical information and hands-on skills to enable you to respond to situations effectively. Topics to be discussed will include: theories and factors for presenting behaviours; looking beyond the behaviour; children and youth with special needs; techniques for the redirection and modification of disruptive or unsafe behaviour; use of consequences; and practical strategies for dealing with challenging behaviours.

  Note:
  • You must be prompt and present for the course. Any time missed will result in certificates not being issued.
  • A certificate of attendance will be emailed upon successful completion.
  Learning Objectives:
  • Increase participant’s understanding of the underlying causes of challenging behaviour.
  • Increase participant’s awareness of their impact on behaviour and acquire strategies to manage their presentation.
  • Opportunity to acquire a variety of management strategies to support effecting changes in behaviour through positive means.
  • Using understanding of an individual to plan your approach and strategy to effect positive changes in behaviour.
 
Target Group: All Additional Training Method: Agency Training 
 CLICK HERE TO SUBMIT YOUR REQUEST
Start: 2017-12-11
End: 2017-12-11
Venue: Toronto Hostels Training Centre (THTC)
Address:
65 Wellesley Street East, Suite 501
Toronto
Ontario

Inclusive Shelter Environments for LGBTQ2S People

THTC Members Pay: $80.00 | Non-Members Pay: $90.00

This training supports shelter staff to become better allies for people in the LGBTQ2S communities experiencing homelessness. Research and the voices of LGBTQ2S people have been consistently highlighting that all sectors need to improve the experiences of LGBTQ2S people experiencing homelessness. Homophobia, biphobia, and transphobia are prevalent in our systems: families, education, health care, faith, employment and justice, to mention only a handful. The goal of this training is to help staff and organizations become better allies of people from the LGBTQ2S communities. In order to do this, we need to create welcoming and affirming spaces for LGBTQ2S people. This accessible and practical training will support shelter staff to improve professional practice and to access knowledge and tools that will assist with the development of policies and practice. This curriculum supports staff and organizations to meet mandatory requirements within the City of Toronto Shelter Standards.

  Note:
  • You must be prompt and present for the course. Any time missed will result in certificates not being issued.
  • A certificate of attendance will be emailed upon successful completion.
  Learning Objectives:
  • To identify how to improve the experiences of LGBTQ2S people accessing the programs of participating organizations.
  • To identify emerging and promising practices that support LGBTQ2S people.
  • To identify common words to express sexual orientation, gender identity and gender expression in Canada.
  • To develop an empathetic understanding of the experiences of the LGBTQ people.
  • To challenge homophobic, biphobic and tranphobic language and behaviour.
  • To develop measurable actions to foster a safe, welcoming and inclusive environment that protects the dignity of LGBTQ2S people.
 
Target Group: All Additional Training Method: Agency Training 
 
 CLICK HERE TO SUBMIT YOUR REQUEST
Start: 2017-12-12
End: 2017-12-12
Venue: The 519
Address:
519 Church Street. Room 304
Toronto
ON

CANCELLED: Youth Mental Health & Addictions (Intro)

THTC Members Pay: $80.00 | Non-Members Pay: $90.00

Working with clients who struggle with mental health or addiction concerns present interesting challenges. This is further complicated when we add the demographic and developmental challenge of working with youth (16- 24 yrs. as defined for the purposes of this workshop). This workshop will provide an overview of the literature and evidence based practices in working with youth populations who live with mental health or addiction concerns. Participants will also be engaged with practical techniques and approaches in working with this population. This is an experiential workshop and participants are asked to bring cases from their own practice for discussion.

  Note:
  • You must be prompt and present for the course. Any time missed will result in certificates not being issued.
  • A certificate of attendance will be emailed upon successful completion.
  Learning Objectives:
  • Understand how youth who struggle with mental health and addictions are a distinct group whose needs are markedly different than the adult population.
  • Learn how developmental biology/psychology play a role in these differences and what specific mental health and addiction struggles are shown to be more prevalent.
  • Practice and learn evidence based interventions to assist workers to offering support and care to youth.
 
Target Group: All
Additional Training Method: Agency Training 
Start: 2017-12-13
End: 2017-12-13
Venue: Toronto Hostels Training Centre (THTC)
Address:
65 Wellesley Street East, Suite 501
Toronto
Ontario

SESSION IS FULL: Working with People Who Have Disabilities

THTC Members Pay: $30.00 | Non-Members Pay: $40.00

At any given time, shelter staff respond to individuals who bring a wide range of experiences associated with trauma, homelessness and violence.  Over the years, we have also seen an increase in who is accessing services, which include people with disabilities.  Over 15% of Ontario’s population has a disability; this means that approximately one in 7 people. This workshop is designed to support staff to understanding the attitudinal and environmental barriers facing people with disabilities in accessing services within the shelter system. The purpose of this training is to provide all organizational staff, including facilities staff and board members, with the foundation for incorporating an intersectional anti-oppression approach to working with people with disabilities.  This approach works from a place of dignity and respect in all aspects of care; from intake procedures, organizational policies to physical space.

Learning Objectives:
  • To help shelter providers reduce and eliminate barriers faced by people with disabilities in accessing shelter beds and services.
  • To help shelter staff better understand barriers to people with disabilities in the context of shelter services
  • To help shelter providers recognize the need for diverse approaches to responding to access needs and better understand how they can adjust their programs and services to better meet the diverse needs of people with disabilities.
  • To help shelter staff identify strategies for addressing barriers including physical/built environment, information and communication, systemic barriers and attitudinal barriers and other factors that are unique to people with disabilities who are homeless and/or lacking appropriate supports to reduce the impact of barriers within the shelter system.
Start: 2017-12-13
End: 2017-12-13
Venue: Toronto Hostels Training Centre (THTC)
Address:
65 Wellesley Street East, Suite 501
Toronto
Ontario

CANCELLED: Advanced Counselling Skills

THTC Members Pay: $80.00 | Non-Members Pay: $90.00

Why are some people easier to work with than others? How can I better connect with challenging clients? Many of the answers to these questions can be found in how we communicate: the better our communication skills, the easier it is to work with personally and professionally challenging individuals and situations. Building on the content covered in the “Introduction to Counselling Skills” course, this workshop will focus on enhancing your communication skills, developing greater cultural competence, and managing conflict more effectively. The session addresses the key principles and strategies in effective communication, with a focus on giving and receiving feedback, non-verbal communication, and identifying areas for further professional development. This dynamic and practical course combines large group discussion, interactive small-group exercises and individual work. At the end of this course participants will be able to: assess communication strengths and areas for further development; apply strategies for giving and receiving feedback; recognize different types of non-verbal communication; resolve conflict more effectively; and identify next steps for continued enhancement of communication skills.

  Note:
  • Recommended participants attend Introduction to Counselling Skills.
  • You must be prompt and present for the course. Any time missed will result in certificates not being issued.
  • A certificate of attendance will be emailed upon successful completion.
  Learning Objectives:
  • Enhance your understanding of core counselling/communication skills and areas for further development.
  • Apply a brief, cognitive-behavioural intervention in counselling.
  • Implement Mindfulness Meditation strategies with clients.
  • Learn and use some new tools for your counselling tool kit.
 
Target Group: All Additional Training Method: Agency Training 
Start: 2017-12-14
End: 2017-12-14
Venue: Toronto Hostels Training Centre (THTC)
Address:
65 Wellesley Street East, Suite 501
Toronto
Ontario

Shelter Standards

THTC Members Pay: $55.00 | Non-Members Pay: $65.00

The objective of this one-day workshop is to provide a clear framework of industry standards. We will examine why it is important to formalize Shelter Standards and provide consistency across the system. You will learn the expectation of management, board members, front-line and all staff. Topics covered will include: standards of conduct and conflict of interest and the basic philosophy behind each; organization standards and accountability; standards of operation; health and safety issues; as well as food and nutrition standards. Each participant will receive a copy of the Toronto Shelter Standards. Registration priority will be given to staff employed by a shelter funded by the City of Toronto.

  Note:
  • You must be prompt and present for the course. Any time missed will result in certificates not being issued.
  • A certificate of attendance will be emailed upon successful completion.
  Learning Objectives:
  • To provide an understanding of the structure of the shelter system in Toronto.
  • To increase participant’s knowledge of the standards shelters are expected to follow.
  • To identify and discuss barriers to following the standards and how to overcome them.
 
Target Group: Shelter Staff, Executive Directors, Managers, Supervisors and Board Members Additional Training Method:  Agency TrainingeLearning
 
 CLICK HERE TO SUBMIT YOUR REQUEST
Start: 2017-12-15
End: 2017-12-15
Venue: Toronto Hostels Training Centre (THTC)
Address:
65 Wellesley Street East, Suite 501
Toronto
Ontario

FULL: From Front Line to Supervisor/Manager

THTC Members Pay: $80.00 | Non-Members Pay: $90.00

Congratulations!  You are a supervisor/manager!  Now what? How will you interact and deal with your former peers?  Where should your focus be?  How can you continue your success?  Your co-workers, fellow team members, and in many cases, your friends were the people you joked with, took breaks with and looked out for. The co-workers who used to be your peers are now the employees who report to you. Even if they were happy that you got promoted when you accepted the job, you’re no longer in the “us” crowd.  Now, a lot of things are very different.  This course will assist newly hired supervisors/managers from within the organization to assume their new management role in a prepared and confident way.

  Note:
  • You must be prompt and present for the course. Any time missed will result in certificates not being issued.
  • A certificate of attendance will be emailed upon successful completion.
  Topics Explored:
  • Handling friendships and the necessary changes.
  • Boundaries as a supervisor/manager with former peers.
  • Setting clear expectations.
  • Enhancing relationship skills.
  • Obtaining collaboration.
  Learning Objectives:
  • Develop effective boundaries with former peers.
  • Enhance relationship skills.
  • Learn assertive communication and delegation skills.
 
Target Group: Managers and Supervisors Additional Training Method:  Agency Training 
Start: 2017-12-15
End: 2017-12-15
Venue: Toronto Hostels Training Centre (THTC)
Address:
65 Wellesley Street East, Suite 501
Toronto
Ontario